Called for two f2f assessments for pip!

Aes525

Hello all.. I'm new here but need some advice. Husband has a home assessment for pip 2 weeks ago and capita have now called for him to attend the assessment centre for another one!.. They have no record of the home assessment, which i feel went quite well.. I'm totally disgusted by this and putting us through another assessment is extremely stressful  Has anyone experienced anything like this before? Many thanks

Yadnad

And another one where they have lost the file!!
https://community.scope.org.uk/discussion/53056/dwp-saying-that-i-didnt-attend-assessment-when-i-did#latest
It would seem that they are so incompetent nothing will ever change.

Yes you are the second person to post for exactly the same reason. 

Aes525

Thank you for replying 
At least in not alone but it seems absolutely ludicrous that someone could come to my home as planned then they have no record of it.. Its almost laughable! 
Do you think I'm within reason to ask for a paoer based assessment due to their errors or is that never going to happen? 

poppy123456

Most people have face to face assessments so it's unlikely they'll do the paper based one. Has your husband rang the health assessment providers to ask why they have no record of someone attending your home?

Aes525

Hiya... Yes, i rang Friday when we got the second appointment. The woman i spoke to couldn't tell me why, she did say she'd pass it onto a manager to investigate what's happened but I'm just dreading going through the whole assessment process again. I also rang the DWP who were lovely and were also disgusted at what's happened..x

Yadnad

Aes525 said:

Hiya... Yes, i rang Friday when we got the second appointment. The woman i spoke to couldn't tell me why, she did say she'd pass it onto a manager to investigate what's happened but I'm just dreading going through the whole assessment process again. I also rang the DWP who were lovely and were also disgusted at what's happened..x

But unfortunately it is likely that with no recorded assessment there will be no PIP award. Even if they lost the data a couple of times and this was the third assessment, you would still have to play to their tune - that's if you want the award.

Personally with that sort of carrying on, I would honestly feel like telling them to stick their assessment and wait and see what the DWP make of the matter.

Aes525

The DWP said they would chase the report and that no one should have to attend two f2f assessments for one claim, so im desperately hoping it can get sorted without another assessment... But i don't feel very optimistic about that. My husband is about ready to scrap the whole thing as doesn't have the energy to do it all☹️x

laceypeach

Oh how awful, I can imagine the stress is intense for you and your husband, I do hope the DWP sort it out for you.
Fingers crossed x