If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
I am house bound and suffer a number debilitating health issue mental and physical. I completed my ESA50 form and sent it along with medical evidence to arrive by deadline 19/12/18 It is now 24/12/18 and i called the helpline 0800169 0410. I spoke to the advisor if they had received my form and medical evidence. What concerns me is he said it would take 15 mins to do security checks. It did take 15 mins but this is longest i have known all for him at the end to say it was not on system yet. is this usual 15 min for security check
Yes they need to know they are talking to the correct person, but 15 minutes is a long time unless their computer system was slower than usual or you had to sort through paper work to give your responses. I have recently spoken to many different organisations recently and had to do a security check each time all done in a mater of minutes even DWP.
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our Disability Energy Support webpage.
