Employment and Support Allowance (ESA)
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ESA and advisors

I am house bound and suffer a number debilitating health issue mental and physical. I completed my ESA50 form and sent it along with medical evidence to arrive by deadline 19/12/18
It is now 24/12/18 and i called the helpline 0800169 0410. I spoke to the advisor if they had received my form and medical evidence.
What concerns me is he said it would take 15 mins to do security checks. It did take 15 mins but this is longest i have known all for him at the end to say it was not on system yet. 
is this usual 15 min for security check


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