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Upset with assessment report

tara2019tara2019 Member Posts: 212 Courageous
edited February 2019 in PIP, DLA and AA
I have just had my assessment report today, I'm so upset that I scored 6 points on the test. I suffer from mental illness and depression I have tried taking my life loads of times, I frequently self harm, the assessor said I had no issues with this I also have disc degenerative disease and bulging discs, this has been proved in a MRI scan that i took in 2013. I also have osteoporosis in my knee and a damaged sciatica nerve which is compressed. I'm in constant pain, I cant stand for more than 30 seconds and cant walk more than 15 metres without being in so much pain that I have to stop. Although the assessor said i can walk unaided for 200 metres this is very wrong, what a absolute liar the assessor was. Furthermore please can people who are going through similar things give me some advice and help me through this tough situation. 

Replies

  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    edited February 2019
    Hi @tara2019, and a warm welcome to the community!

    I'm so sorry to hear about your experiences and your assessment outcome. It can feel so frustrating when we feel like we've been misunderstood, and I'm sure many of our members will be able to empathise with what you're going through.

    You are a member of our community and we appreciate you. If you are having thoughts of suicide, it is important that you discuss them with someone who is qualified to help. Please call the Samaritans on 116 123 (free) or email them at [email protected]. You might also benefit from reading MIND’s information on how you can help yourself.

    If you feel that you may be an immediate danger to yourself, please call 999 or go to your local hospital right away.

    Once you've received your decision, you can appeal this if you choose to. The first step is a Mandatory Reconsideration. You can find out more about the process on this Scope page on DWP appeals. Do have a read, and feel free to come back to us with any questions.
  • tara2019tara2019 Member Posts: 212 Courageous
    thankyou for your quick response i have my son and daughter with me they are helping me with my bad thoughts at this time just thought getting the report would of lifted me but with the score been 6 this has just made my anixety and deppression so much worse i really want to take my upset and complain so much about the assessors how can they make me feel like this more so 
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    edited February 2019
    I'm glad you have some support around you @tara2019, and it seems as though your thoughts are perfectly valid although I'm so sorry you're having to experience them at all.

    Looking after yourself is the priority, so please do take care of yourself. However, if you feel up to it and want to take things further, you may also want to think about making an official complaint. You can find the DWP complaints procedure here.
  • tara2019tara2019 Member Posts: 212 Courageous
    thanks for information its getting too confusing now do i complain to the assesment centre or to dwp my life seems to be on hold now cant think about anything else 

  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Hi @tara2019, if you're wanting to appeal your decision and have it looked at again, don't worry about making complaints for the moment. 

    Instead, focus on appealing the decision and asking for a Mandatory Reconsideration. You can find the process for doing so on this Scope page.

    • It's best to do this in writing and give reasons why you disagree. The address to write to is on the decision letter you have received.
    • You must do this within a month of the date of the original decision.
    DWP will look at your claim and tell you their new decision.

    If you're struggling, it might be worth checking the Advicelocal website to see if there are any organisations nearby who can help you.
  • tara2019tara2019 Member Posts: 212 Courageous
    thanks for helping im going to see my doctor again on monday hopefully help with my mental heath and then she can refer me back to specialist for my back problems ive also printed off the forms for mandatory reconsideration ready for the no decision 

  • BenistmonkBenistmonk Member Posts: 343 Pioneering
    You have the right idea, when you see your GP, get him to give you a Not Fit for Work cert, what we used to call a sick note, get it backdated to when your benefit was stopped, otherwise they won't pay you the assessment rate when or if you have to appeal.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You have the right idea, when you see your GP, get him to give you a Not Fit for Work cert, what we used to call a sick note, get it backdated to when your benefit was stopped, otherwise they won't pay you the assessment rate when or if you have to appeal.
    As this part of the forum is about PIP/DLA then i'm sure the question is about being refused PIP not ESA. You don't need a fit note to claim PIP because it's not about working.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • BenistmonkBenistmonk Member Posts: 343 Pioneering
    Thanks Poppy, just noticed that.
  • tara2019tara2019 Member Posts: 212 Courageous
    thanks for advice i do work part time its the only thing which keeps my mind normal. wanting advice should i ring dwp on mon and tell them my assesment is so wrong or should i wait till,  no decision is received 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You need to wait until a decision is made. DWP won't be interested in any lies told in the report. When writing the MR request letter you should state what what descriptors apply to you and your reasons why. Adding 2-3 examples of what happened the last time you attempted that activity for each descriptor that applies to you.

    Any complaints about the report should be sent to the health assessment advisors, once the MR request is sent.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • tara2019tara2019 Member Posts: 212 Courageous
    oki thank you im so glad your here to help ive started to note down everything which is wrong on the report i just cant believe someone who saw me for 40 mins can say all this when ive been sruggling with depression anxiety issues for 30 yrs and had serious back spine knee and sciatica for 13 yrs obviously deteration has made my life impossible to live  
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Try not to concentrate too much on the things that are wrong in the report, they won't be interested in any of that. What they will want to know is how your conditions affect you against the PIP descriptors as previously advised.

    Did you send in evidence to support your claim?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • tara2019tara2019 Member Posts: 212 Courageous
    yes there was mri scans on spine n knee,  medical reports dating back from 2006 till now, doctors reports,, specialist reports physio reports, showing and proving the deteration over the years, about 40 supporting letters, dont think the assessor was interested in any of them its my mobility that has deteriorated so much over the years but yet she scored my 0 
      
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    @tara2019

    Ask for MR and then appeal if necessary.  71% of appeals succeed.  Some people have gone from 0 points after assessment to enhanced both components after appeal hearing.  Many assessment reports are inaccurate as many assessors are either incompetent, dishonest, or both.
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @ilovecats - that's interesting. Could you answer this.

    My assessment was full of errors which I persuaded Capita to correct. It was essentially complete re-write and submitted a "PA3v2" to DWP.DWP had another look, and changed the points awarded massively - from 8/4 DL to 17/22 MOB if I remember. 

    Will there be any consequences as a result - I'm not looking for the assessor to get sacked, just wondering if they get "feedback"??
  • tara2019tara2019 Member Posts: 212 Courageous
    thanks for advice ive read my report over again i have mri scans proving that ive disc degenerate disease bulging disc compressed sciatic nerve which is 1 of the most important part to my mobility the assessor has not put any of that in my report 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Those scans don't tell them how your conditions affect you and that's the evidence you need. The scans will only tell them that you have that condition.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • tara2019tara2019 Member Posts: 212 Courageous
    oki the assessor said i can stand for 4 minutes no i cant i told her for 5 seconds before im in intense pain and need to sit down i said i could manage upto 30 seconds walking and need to stop rest hold on to something  and also loose my balance she said i could walk a full lengh of a football pitch no problem the second i move i get intense pain what a absolute joke she is 
  • YadnadYadnad Posts: 2,856 Member
    edited February 2019
    ilovecats said:
      

    If they were to look at everything and read it thorough, a lot of people would be sat in the waiting room for a very long time! I believe the case manger has more time to actually read everything though, so if the CM found evidence that you submitted which is at odds with the assessors report, then the report gets sent back to be redone and ATOS/Capita get fined. 
    I believe that that is how the system should work. However in reality, and is evidenced to the government which they have accepted is true, the case managers have been only looking at the assessor's report and more importantly the recommendations. The case managers in their own defence have cited that they just do not have the time to wade through all of the evidence before making a decision - they assume that the assessor has done all of that before giving their recommendations and the justifications.

    With my 2015 MR I had to ask the case manager if she (it was a she as she telephoned me) had carefully considered the comprehensive report submitted by my GP and all of the attachments from the various clinics and Social Services that he had sent in. Surprisingly I was told that they had probably not even been looked at. Following that conversation my award went from 0 points to enhanced care & mobility as the same had happened in 2013. As for the 2017 decision the DWP told me following the MR that evidence, whilst still valid and relevant would not be looked at as it was more than 2 years old.
  • tara2019tara2019 Member Posts: 212 Courageous
    received a letter from dwp 2 weeks after my totally wrong assessment they got all info to make a decision this is causing me so much anxiety havent slept with worry have self harmed again cant think of anything else, ive been back to my doctor they will give me a supporting letter, if i need one, im going to see a physio tomorrow, im hoping for a full assesment of my limited abilitys caused by all my diagnosed conditions and how much this is effecting my way of life,  also have requested all my medical reports/notes, ive enroled in a wellbeing collage suggested by my doctor due to my mental state with depression is sever at this time, and self harming through overdosing, my son and daughter which are above 18 yrs have removed all tablets out of my home and only give the ones which i need through out the day and night this is due to me overdosing when im so low on not been supervised by my children is there anything else i can do thanks
  • Deb_AlumniDeb_Alumni Scope alumni Posts: 191 Pioneering

    Hello @tara2019

    I hope that you feel you are a valued member of our community and we appreciate you.

    You appear to be having thoughts of self harm, it is important that you discuss them with someone who is qualified to help. Please call the Samaritans on 116 123 (free) or email them at [email protected]

    You might also benefit from reading MIND’s information on how you can help yourself:

    http://www.mind.org.uk/information-support/types-of-mental-health-problems/suicidal-feelings/how-can-i-help-myself/

    If you feel that you may be an immediate danger to yourself, please call 999 or go to your local hospital right away.

    Sincerely,

    Debbie 

    Scope Community


    Debbie
    Online Community Manager
  • tara2019tara2019 Member Posts: 212 Courageous
    thank you been to doctors today which has helped 
  • tara2019tara2019 Member Posts: 212 Courageous
    just had my award today just as i knew scored big fat 0 exactly what the lying assessor said do i ring dwp and tell them im going to send in more physio reports more doctors reports and mri scans how how my physical mobility with  and mental state effects my life and tell them im wanting a mr,  also should i ring the assesment centre i want to complain regarding the assessor who did not do her job 
  • Adam_AlumniAdam_Alumni Scope alumni Posts: 164 Pioneering

    Hi @tara2019  

    How are you feeling today?

    Sorry to hear that your claim was unsuccessful.  We have lots of information about appealing a DWP benefits decision on our website which might be of interest to you. 

    If you wish to complain to the DWP, you can do so by ringing:

    0800 121 4433


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    tara2019 said:
    just had my award today just as i knew scored big fat 0 exactly what the lying assessor said do i ring dwp and tell them im going to send in more physio reports more doctors reports and mri scans how how my physical mobility with  and mental state effects my life and tell them im wanting a mr,  also should i ring the assesment centre i want to complain regarding the assessor who did not do her job 
    You need to put your MR request in writing stating what you disagree with and where you think you should have scored those points and your reasons why. Adding 2-3 examples of what happened the last time you attempted that activity for each descriptor that applies to you. You have 1 month from the date of the decision to request this.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • tara2019tara2019 Member Posts: 212 Courageous
    im feeling totally low with sever depression, but so angry with what this is putting me through ill ring dwp now i kept my carlm at assesment the real agressive mental person the dwp gets now thanks for help 
     
  • tara2019tara2019 Member Posts: 212 Courageous
  • GeraldGerald Member Posts: 214 Pioneering
    Hi tara2019 first off welcome to the community this is not the first time that this as come up about the PIP assessor or report the same thing happed to me with them on the mental health on that the assessor put know mental health problems as I drove a car in the past which I do not do now and that is just one thing that was wrong with the report and i'm now going to the tribunal if the assessor looks at all your the evidence that supports your claim and not come out with They only have 10-20 minutes to look at reports and then they is this one  If they were to look at everything and read it thorough, a lot of people would be sat in the waiting room for a very long time okay but which is better do the job right the first as this is someone's life or someone having to go with all this pain and torment I think it better to do it right in the first place. but that's just me.
  • tara2019tara2019 Member Posts: 212 Courageous
    im now off work with sever depression and sever pain, im now getting help from my doctor, physio, musculosketal specialist and mental health team all this has got so sever since applying for disability, how can they put people through this which causes so much more intense symptoms,
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    I'm so sorry to hear things are tough, @tara2019. You're among people who understand here, and who will be able to empathise with your experiences. Please do keep us updated, and I hope things move forwards for you soon.
  • madquasimodomadquasimodo Member Posts: 130 Courageous
    edited March 2019
    It's sad to hear the same thing over and over, why is there not someone bringing these assessors to answer why they lie and disregard claimant and doctors evidence, my partner just had her PIP and Mobility knocked, she has lost all mobility and been reduced to standard PIP.
    I find the DWP a nightmare, I phone to ask if they had all the paperwork, only to be told we dont have that, troubled by that and checking, I phoned again today, only to be told yes we do have that paperwork and the Review form and notes supplied.

    If I lied on my paperwork they could take me to court and claim back any benefit paid, the assessor can lie and there is no recourse, complaints while they do register are pointless as nothing changes, they suffer no sanctions.



  • BenistmonkBenistmonk Member Posts: 343 Pioneering
    @madquasimodo That's it exactly, if we lie to make a claim, we can be jailed for fraud. The DWP, HCP can lie all day long and no notice is taken, they can ignore expert medical evidence and nothing is done about it. If you complain, the same people who lied in the first place are asked to look at your claim again. It is like asking a firing squad for clemency, a complete waste of time.
  • tara2019tara2019 Member Posts: 212 Courageous
    i will keep you updated thanks x
  • tara2019tara2019 Member Posts: 212 Courageous
    I've sent the Mr  dwp received all 42 pages of more medica.l physio letters msk information mental health stuff 3/4 examples step by step against the descriptors and not fit for work note dwp  signed for it Fri should I get my daughter to ring in morning to ask if they getting on with it
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    There's no timescales for decision but it can take anything up tp 8 weeks, sometimes longer. Signed for doesn't mean it's arrived with DWP, it just means it's been signed for by someone at royal mail sorting office.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • tara2019tara2019 Member Posts: 212 Courageous
    I'll still get my daughter to ring tomorrow 
  • tara2019tara2019 Member Posts: 212 Courageous

    suprise suprise just gor MR letter no change to points 6/4 even though support letters from msk specialist, physio reports,my doctors input, pain clinic, mental health team, and occupation therapist stating i need help and adaptations in my home on daily activitives, and mobility, and mental health is severe and how its all effecting my life so tribunal it has to be any advice on tribunal 
  • sandi1234sandi1234 Member Posts: 3 Connected
    I am going through this myself,  I failed my ESA, and the mandatory one too.
    I went to my doctors and he gave me a fit note.
    I have just found out it is not to be accepted and I will be getting £43 A MONTH.  They lied about me too, twisted everything. It's a DISGUSTING way to treat people, and only adds to the stress. Which in turn can cause all sorts of long term illnesses,  this government should be ashamed of themselves.  While they waste so much money.
  • WaylayWaylay Member Posts: 922 Pioneering
    @tara2019 and @sandi1234
    Yes, this process is incredibly poorly designed, and the damage it's doing to claimants is criminal. I got 0,0 on my last PIP assessment, down from standard, standard, and my report was full of major errors. I was SO angry at the assessor, but having learned about the (far too short!)10-20 mins the assessors have to look through paperwork before the assessment, I'm now much more angry with IAS and the DWP! My evidence was there, but he didn't look at it! My Case Manager didn't look at it either, and neither did the CM who did the MR. What a colossal waste of time and money!!! 

    I went to tribunal and got 17 points total, standard, standard. My mh and chronic pain went down the tubes, though, and I'm still recovering. 

    Tribunals look at all the evidence, and 71% of claimants who attend the tribunal appeal win. It often takes a really long time, tho, depending where you are. I think it was 9.5 months for me. You can request to have a quicker tribunal, though. I don't know anything about that, but you should look into it .

    You need to fill out a form called the SSCS1. I believe it's online now. You should set out the basic reasons why you're appealing, but you don't have to give the details yet. This form, and a copy of your MR letter, need to be sent within a month, technically. 

    Then you want to write a submission to the tribunal about your case. Don't say that the assessor lied! They hate that. Say something like, "The assessor didn't get a good idea of how my disabilities affect me". 

    Say which questions you're arguing about. Describe which descriptor you think you should get. Remember that it's all about how your health conditions affect your function, so don't say, "I can't cook a simple meal because I have AlienDeathFlu", say, "My ADF makes me dizzy, so I can't cook because I tend to fall and hurt myself, or drop things, or burn myself." Remember that you need to be unable to do it for >50% of the time (I tend to say days/week, but whatever works for you). So, "I'm so dizzy that I can fall at least 70% of the day, 5 days a week. I fall about 165,000 times a week (heh)." Link to evidence. "See attachment 1, page 2." The evidence is useful if it says that you're dizzy approximately 70% of the day, 5 days a week, or that you have regular falls, or, perhaps, shows that you've been treated multiple times for burns due to touching the hob when dizzy. You can ask a carer, or a family member/friend who knows you really well, to write a letter backing you up. Finally, give a few examples of what happens when you've tried to cook anyway. 

    Then move on to the next question. 

    Hope that helps. 

    Good luck! 
  • sandi1234sandi1234 Member Posts: 3 Connected
    Thankyou, yes it did help. Xxx
  • sandi1234sandi1234 Member Posts: 3 Connected
    My prayers are with every one, fighting these awful decisions.  All those appealing. Good luck to you all.
    Thousands of people have died, due to these assessments.
    Through suicide, hunger, cold, homelessness.  It bloody criminal.  The government has blood on their hands.
    THEY say they have got thousands of disabled people back to work.  Lies these people have died, not got a job.

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