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Capita didnt show up for my assessment

Robinirish Member Posts: 11 Listener
edited March 2019 in PIP, DLA, and AA
Hello dose any know what happends if capita don't show up for assessment was in all last Tuesday waiting on my 1.30 appointment they never showed up my wife rang them they said can't get hold of person so tryed again at 4 they said they were here no a hope as my door was open all day for them also I can see everything that pass my house what a load of lies


  • Tarpuk4
    Tarpuk4 Member Posts: 34 Connected
    They lie with everything.
    Your answers to their questions thrt even lie about. The thing I don't get is the professional people are aware that they lie but they keep getting away with it , which puts people's lives at risk. Isn't lying a fraud because if we  were to lye we would be committing an offence.

  • Robinirish
    Robinirish Member Posts: 11 Listener
    Having a clue what to do next or what happens now am afraid I might lose my car and independent all because capita treat s us like leapers
  • thespiceman
    thespiceman Member Posts: 6,389 Disability Gamechanger
    edited February 2019
    Hello @Robinirish   Pleased to meet you welcome.

    Thank you for joining and sharing. Sorry this has happened.

    I am one of the team of community champions who guide, advise and help new members who join the forum.

    As you have stated you rang up CAPITA. If not happy make a complaint on their website.

    Have you rang up DWP to say what has happened to your appointment.?  It might be an idea to do this.  If you have not.

    They need to know . 

    To reassure why would you lose the car and independence.?  You have done nothing wrong.

    I have done a lot of assessments the assessor that was supposed to assess myself.  One such assessment. Went home even though we arrived early notified the attendant at the desk.  My friend and me.

    No one told us.

    Place was empty. So I my friend contacted the DWP on his mobile.  They contacted ATOS at the very centre where we were.

    Some one came out of a room asking for ID and the rest is history.  After about two hours .  Appointment was an afternoon nearly late when we went in.

    Please do not worry we are here to be supportive.

    Please ask to rearrange you appointment and I hope you get the outcome you wish for.

    Please take care.


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
  • Robinirish
    Robinirish Member Posts: 11 Listener
    Hello thespice man am totally deaf in both ears and use sticks an some time to get around the car a life line for me my wife did ring dla they said ring capa we've is at 2.20 they said they try and find rep so we rating back at 4 and they said they were here that a lie as we were in all day and the door was open for them no show los I use a specialist alarm to tell me if there some one at the door rang dla on Wednesday ur man said it with his boss so am in limbo all because capita can do there jobs just all lies last time we had a lovely nurse from Cardiff she was very patin with me and showed me her report she said don't worry she not like them pity I didn't get her tks for taking the time and reading my page 
  • steve51
    steve51 Member Posts: 7,154 Disability Gamechanger
    Hi @Robinirish

    Good Evening and Welcome ???

    It’s great to meet you today.

    I am very very sorry to hear about your current problems.

    Belive me you are not on your own with this.

    I like my friend above @thespiceman am one of a team of “Community Champion’s” here at “Scope”

    Please please let me know if there’s anything that I can help you further???


  • thespiceman
    thespiceman Member Posts: 6,389 Disability Gamechanger
    Hello @Robinirish Thank you for replying back to me.  I am sorry what has happened.

    I know you have done nothing wrong.  Understand your concern about the losing of the car.  The main issues here are to explain your wife to insist on another appointment.

    Also what might help is reading on our website the advice and information on assessments from other members.

    The problem is if you constantly get anxiety and worry all the time then it causes you more harm and hurt.

    Trust me I have anxiety mental health issues.

    Please can I add just try to take deep breaths some relaxation techniques.  There are so many stories and rumour about assessments . What is important is yours focus be honest and truthful.

    I have many experiences of them.

    Understand you could might lose your car.  Well if you did .What would happen ?  The issues are you need then to appeal?  We will as a community take you through it all if that happens.

    If that is not something you wish to proceed with.  You might not wish to.  Think about how often do you use the car. Costs, fuel, blue badge other issues with the car.  What happens then? 

    I lost my car after twenty years driving, choose not to appeal because had other options. Scheme providers Motability have a  informative guide.

    If you been on the scheme like me a while financial incentives.  Took the money.

    Remember this is all conjecture wait and see.  I would share what I am doing.  I am partial deafness have mobility issues trouble walking. To give you further reassurance.

    First do a lot on line, shopping,, prescriptions.  All delivered.  Signed up to TESCO, Amazon,  WHICH pay monthly fee not a lot worth it every penny.   Plus banking.  

    Second a lot of taxi firms attuned to PIP my estate where I live decimated by PIP no cars.

    Hospital, Doctors other appointments visits combined with bank or Post Office for money.

    Send a text to taxi firms all high tech to book taxi.  Send you reply by text to book you in.

    Costs cheaper than you think.  Against all the time and costs of fuel.  Car parking fees none of that.

    So there you are.  Yes it is handy to have the car and I had a lot of mental health issues over it but I do not miss it.

    Understand also am 55 this year.  Seen many of my friends on the community get their car and then lose it again and reapply lose it again.

    What is important is your mental wellbeing and health. You are a valued member of the community.

    Please take care and just try to get another appointment.

    Another suggestion I have is to complain to your MP.  There need to know what is happening to our community.  I know many members have done so before.

    Please keep in touch and pleasure to talk to you.

    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
  • Robinirish
    Robinirish Member Posts: 11 Listener
    Tks for the advise it true it handy for car it a life line  as most of my friends are scattered around UK and Ireland never mind like all things I'll face them head on ps dose anyone know hw to work a tex phone as am going to buy one from North Wales deaf acocation they helped me in the pass but because of Conway council cut there funds they can't do anything any more for us just wait and hope what dla decides to do life gose on my life wasn't a happy one was abuse when I was a child so have that still on my mind but it made me stronger I do go too scoop in llanduno and buy a few things and donate a few Bob when am there they do brilliant work and dervice reckon by the nation no matter what we be lost with out them tks for ur  advice it nice too talk 
  • Robinirish
    Robinirish Member Posts: 11 Listener
    Ps Steve 51and tarpuk4 for ur understanding and messages I'll keep in touch and let u all know what happens have a lovely day too u all 
  • Robinirish
    Robinirish Member Posts: 11 Listener
    Hello every body it now a a month since capita never showed up so having heard from anybody so not sure is it good or bad wife being very sick with ibs so am struggling with this as well as trying to dress my self wooden life be good if dla accepted that we are never going to get better and look after our needs instead of giving us a hard time we are all actors on a very big staged not our fault if we being giving a bad deal in life but we a all ways shoulder on with a smile they will never break us as we deal with am lot more than they will ever know pss sorry for going on our world is a lot better than they ever know bye for now have a lovely day everybody
  • Adrian_Scope
    Adrian_Scope Posts: 8,552

    Scope community team

    Hi @Robinirish, I joined the Scope team after your last post so have just been reading through!
    Thank you for updating us all. I'm sorry that Capita haven't been in touch with you and sorted the issue, it must be very stressful not knowing what's going on. Have you tried contacting them again? Did you ever put in a complaint?
    Community Manager

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  • Robinirish
    Robinirish Member Posts: 11 Listener
    I did bud but no point as am use too being engorged if it not broken don't fix it capita are down right destrase too us disabilities people the love playing there sick games hope all well in scope 


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