If you find it difficult to use the telephone, you can claim by post or by using a text relay or video relay service.
You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.
Personal Independence Payment New Claims Post Handling Site B Wolverhampton WV99 1AH
If you can’t hear or speak on the phone you can use the Next Generation Text(NGT) relay service.
NGT relay serviceDial: 18001 then 0800 917 2222Monday to Friday, 8am to 6pmFind out about call charges
If you’re deaf and use British Sign Language (BSL) you may be able to use a video relay service:
The service is available Monday to Friday, 8am to 6pm.