Why do universal credit ask you multiple times what you do during the day? — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

Why do universal credit ask you multiple times what you do during the day?

rolio90 Member Posts: 1 Listener
edited March 2019 in Universal Credit (UC)

I have mental health problems that mean I cannot reliably attend universal credit work coach appointments. 

When I have not attended I have had to give a step by step account of my day and what the occupation/university studies and working times are of my family. 3 times I have done this and once in the actual jobcentre. I have also been asked about private medical information, such as medication side effects and doses, in a busy building where I do not feel comfortable discussing these things. These have all been on occasions where I have not attended a previous appointment.

I wondered if anyone knew what the reasoning for being forced to divulge sensitive and laborious details.

Many Thanks



Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.