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Capita or DWP have lost assessment results??

Hi my husband filled out PIP form in November and had someone come to house to assess him in January. We hadn't heard anything so yesterday my husband rang Capita and was promptly redirected to DWP. DWP say they have received nothing from Capita who did assessment. Hubby phoned CAPITA back and they said that he would need to be reassessed! I spoke to manager when I got home as hubby too cross to talked to them and he said he would look into it. To say he called back and said he had been unable to speak to Capita. Where do we go from here? Can anyone please advise? Thanks
Replies
At the end of the day if you want the benefit you seem to have to follow the tune played by the piper. I would be surprised if you get an apology.
Complaining won't find it, but if it has genuinely not been received by the DWP (paper copy) that the online version does not exist and no one is 'sat' on it somewhere you will have to have another assessment if you want the benefit.
Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.
@poppy123456, @ilovecats, do either of you have any advice with this one?
Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.