Can they close my ESA account ?

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 63,174 Championing
    If it was close to 6pm then that will be the reason you were cut off because they close at that time. Best time to ring is early in the morning, at least that's always the best for me.
  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    Its not open weekend is it ??
  • poppy123456
    poppy123456 Online Community Member Posts: 63,174 Championing
    No. Monday at 8am.
  • Adrian_Scope
    Adrian_Scope Posts: 11,720 Online Community Programme Lead
    I hope you manage to get through today @maggieomx, let us know how you get on. :)
  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    Iv been hangin on this morning for 24 minutes so far i will keep you updated on the outcome  !!
  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    Just got off the fone apparently its just a automatic update letter and has got nothing to do with my ESA capability test ?

  • poppy123456
    poppy123456 Online Community Member Posts: 63,174 Championing
    I thought it maybe that, although that letter is late. It just seemed rather quick for it to be a decision letter.  They very often have strange ways of wording letters.

    As you've only very recently returned the ESA50 form it could be a few months until you hear something back. Your file will be sent to the health assessment providers to decide if a face to face assessment is needed, most have them.
  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    He didnt have a clue rearly ?!
    Can they not read whats on the screen he said my esa had been cancelled as they didnt get my form back in time !
    I told him it was sent registered signed for and.id checked they had got it !!
    He rhen read screen and he saod ih yes we have got it !!
    He said HE THINKS ?? its gone to the people to see if i need a test or not ....not at all confident after this fone call !!
  • poppy123456
    poppy123456 Online Community Member Posts: 63,174 Championing
    Signed for delivery doesn't mean anything if the form was sent straight to DWP. Some are sent straight to the health assessment providers, mine always has been for ESA. Signed for delivery just means it's been signed for by someone from Royal Mail sorting office, once that's happened, it could be anywhere. It's not classed as being there until it's been put onto the computer.

    It's been a couple of weeks since you returned the form and i'm sure if they hadn't received it, you would have received a letter by now.


  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    Hiya poppy i recieved this letter yesterday from DWP ?
    If you remember iv sent my form back for a  ESA work capability test ?.
    Im confused would this be my answer from them ??or am i wishing for a miracle and i dont need to attend a work capability test f2f ??.
    Sorry about the sidewards foto im hopeless with this mobile phone  thanks!
  • poppy123456
    poppy123456 Online Community Member Posts: 63,174 Championing
    I would say that's a decision on the latest WCA, so great news no face to face was needed. :)
  • maggieomx
    maggieomx Online Community Member Posts: 131 Contributor
    Yayyy thankyoy poppy !!
    Great news on a monday morning thank you for your help x

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