Awful experience with pip assessment

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emilyjane15

My partner suffers severe anxiety, depression and PTSD, she has major issues with people. Struggles getting out and it's rare yet when she does it has to be with me always. Also she can't cope with people who don't live with us entering the home. She is a very untrusting person. Never answers the door or phone. Family doesn't even come to our house and she has no friends at all. 
She had her PIP assessment at the beginning of April. It was distressing leading up to it and on the day she couldn't even get out of the car. I had to leave her in the car and sit in the waiting Area.
25 minutes later the assessor calls her name and I ask to go in he says no as it's her assessment so I say be easy with her she is very anxious and don't stare at her. ( staring at her tends to send her temper very high ) 
I would say it lasted around 10 maybe 12 minutes and half way home she was sick I had to stop the car.
She then goes to sleep at home until the next day.
Then she tells me he tried to shut the door and she got distressed as past ones always leave it open. In the end he did and she stayed near the door. She also pleaded to allow me there but he said no again as it's her assessment not mine.
He did say though that he could arrange the assessment for another day but also said he would be very quick.
He asked her only these questions ...
Do you bath or shower
Who cooks 
Do you feel your condition is getting worse 
How many children do you have ...
He also phoned for a glass of water for her.
She didn't sit down she didn't look at him as she was near the door. He was doing a lot of typing.
She tried to tell him she has severe PTSD his reply was im a mental health nurse my job is to not cause you anymore distress than your already under so I won't question that. After lots of typing he said it's all done.
My partner said he never asked her the amount of questions the last one did. I just thought he must of seen how distressed she was.
We received a letter scoring zero points.
It says she was calm, made good eye contact, was comfortable, she shown no signs of low mood or anxiety. That she said she has no problem planning and following journeys and would have no problem being in a strange area and could find her way home fine. It said she came along to the assessment in good mood spoke about how she has her own bank account and manages her money and medication well.
It matches nothing from the day. I manage all money and prescriptions. I even speak to the GP on her behalf as much as possible. 
I today drove to the assessment building to require the assessors name which I got and he is a registered mental health nurse. 
Also I asked the receptionist if she remembered me and she said yes.
She remembers the distress my partner was in when she brought her water and the fact she couldn't get out of the car, I shown her the letter and she was shocked.
Most of all I can't believe an actual mental health nurse who is supposed to care and be trained to look after and support vulnerable people could write such false information ... Why??
I'm going to contact PIP in the morning. My partner suffered a very bad injury in 2016 at the hands of the nhs which made her not even trust medical people anymore and caused me and her GP to struggle getting her to a mental health team for support 
How will I ever get her to now

Playermojo007

I am so sorry that this has happened to you and your partner. I had exactly the same experience. I suffer the same plus i live with chronic pain and need both knees and both hips doing but i am too young.
Its bizarre that my assessor wrote the exact same words in my report too about eye contact . No signs of anxiety. I was actually screaming and crying and wanted to stop the assessment. I described my irritable bowel etc and said i dare not go out because i have toilet accidents . So then she wrote in the report i often enjoy days out with family members.
How do i do this when my father is dying with terminal pancreatic cancer. My husband contested and wrote about how i was bullied in my assessment and he called the assessor a liar. I did appeal and suffered weeks of tears and stress leading up to it. Only to still be told i wasnt going to gain my benefit back. 
I have just had a new assessment and i couldnt walk with  anxiety i get shaky and wobbly. But we will see what happens.