Compliance telephone call — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

Compliance telephone call

alastair1066 Member Posts: 2 Listener
Hello, I am due a Compliance telephone call from DWP... But I have had a stroke and have difficulty speaking.. I also have stroke dementia. On a bad day it is very hard to talk clearly, and think correctly.    What do I do?????..


  • twonker
    twonker Posts: 617 Connected
    Get a letter sent to them setting out exactly how you are. Suggesting that if they want to make contact could it be via letter.

  • poppy123456
    poppy123456 Member Posts: 31,180 Disability Gamechanger

    Through a letter for Compliance interview isn't the greatest advice.

    Is it possible for you to ring the number on the letter, go through security and then pass the phone onto a family member for them to speak on your behalf? If you do this just to arrange a home visit? Then have someone with you that can speak for you and support you during the interview?
  • alastair1066
    alastair1066 Member Posts: 2 Listener
    Thank you.. I will do as you suggest......


Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.