Universal Credit
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Using the Journal Wisely

katiesymonkatiesymon Member Posts: 59 Connected
Sometimes we get cranky or are upset, when you use your Journal take a breath first and don't use it for making statements you may regret later as these cannot be deleted. If you want a nice profile keep in mind everything you type cannot be deleted. However if someone is rude to you - you feel unfairly treated or rights are abused. Log it into your journal in a good way.  Ask about complaint processes. Even if it is DWP - log time and date. Draft a note first if you are unsure about how you feel - and be wise with torrents of how you feel (basically these are irrelevant records could do damage to you later) state facts, times and leave it at that. Rant to a friend or to us instead. This is a good way of recording permissions you give or withdraw. The council benefit teams want access to your benefits because council have tripled debts since the onset of UC. You do not have to give permission for them to discuss your benefit with the job centre or DWP. Remember they are using these records too......


  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,997

    Scope community team

    Good advice. Thanks for sharing @katiesymon.
    Senior Community Partner
  • Hart86Hart86 Member Posts: 394 Pioneering
    Yes!!! You’d be amazed at some of the entries I’ve seen. Rightly or wrongly, the work coaches and case managers only have limited time to deal with journals amongst dealing with calls etc too. If they’re confronted with a lengthy rant where they can’t decipher the query, they’re going to be less able (and probably less inclined) to help!
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