Universal Credit
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Getting a UC50

MariaRMariaR Member Posts: 23 Listener

Hello, Ladies and Gents,

Last month I was given a UC50 printout from my work coach and a printed address. I received it on 2/5/19 so I assumed I had until 2/6/19 to send it to the printed address. I filled it in with attached documents and paid £7.40 for Special Delivery. I posted it on 28/5/. I was WITHIN the one month time limit. Or so I thought. What I DID NOT know was the fact that my "live referral" was no longer "live". I only learned this because I phoned the place on the 18/6/, a Tuesday, in Wembley, where Jared told me it's NOT live referral anymore. I still don't know why. I went into my local JCP the next day where I spoke to Leon who referred my to my case manager Joanna, (talk about going round in bloody circles!). I phoned HER on Thursday the 20/6/. SHE told me that she referred me on the 17/4/. Is that referring me to Atos and THEY send me a UC50? WHO ACTUALLY SENDS OUT THE UC50s? Anyway, 17th of April plus one month takes me to 17th of May. Am I right in assuming that it was THIS month my referral was "live"? If so, then NOBODY TOLD ME!!!!  My work coach is lazy and indifferent. I finally got  A!  UC50 on the 2/5/ as a print out. If it was a proper letter a submit by date would be within.  And, I also think my work coach and case manager are not communicating with each other with me  caught in the middle! When me and my case manager talked she told me she would refer me again and would get a UC50 sent out to me. If one doesn't come by this Thursday, the 27th, I need to phone her AGAIN!! Can someone, please, explain this muddle for me? And, if nothing comes by the 27th what must I do further to get a UC50? Complain? REALLY rock the boat? I am so confused and despairing!

All last year I had numerous hospital appointments; MRI and CT scans, X rays, consultations. On the 22/10/18 I had knee replacement surgery. I was looking for work up until the 25/9/18. On 21/1/19 I had surgery to remove three lumps from the back of my throat. Some time soon I'll be having an ear operations on my "good" ear. I'm deaf in my left. Am I right in assuming I should have had a UC50 LAST year? Any time last year would've been good. Just before my knee operation would've been good too! Also, I won my ESA appeal at the Tribunal in late May; I got 24 points which I took with me to my regular meeting with Stephen, my work coach, who put it into "the system". At least, I'm assuming he did. Let's say that he did. For months he told me that I'd be on the correct benefit and that it'd be back dated.......... blahdi blahdi blah....  I've recently been told that this 24 points letter is not the worth the paper it's written on! Is this true?

So, how come I am still on only basic UC of £73.10? Somebody help me, please!

And, what is a "Revision of Decision"? and should I ask for one?

Thank you all for your time and kind attention.

Regards,

Maria.

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    HI,

    There's 2 questions here so to answer your first question.
    Your work coach doesn't print out the UC50 form, i'm not sure why they did that.

    You need to be referred for a work capability assessment. Once this happens then you'll be sent the forms. ATOS don't do work capability assessments, it's the Health Assessment advisory service and they send the forms out to you.

    Has you work coach referred you for the work capability assessment? Are you sending in fit notes from your GP?

    The ESA Tribunal that you won in May, was that May this year or last year? Which group were you placed into for that ESA decision, WRAG or Support Group?

    When did you originally claim ESA?

    When you were found fit for work for ESA how long after that did you claim Universal Credit?

    The standard allowance rate for over 25's is £317.82 per month and not £73.10 per week.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MariaRMariaR Member Posts: 23 Listener
    My work coach wittered on ALL last year about an assessment. He never said anything about a UC50. He said; you have to wait, be patient, there's back log. you'll be assessed and then all the money will be back dated..... He's NEVER referred me. I've been told HE, Stephen, can't, ONLY my case manager, Joanna, can.
    I started to claim ESA from 2012.  Maybe earlier. 
    I won my Tribunal Appeal in May last year,  29/5/18.   Nothing changed. I was placed in NO group..
    I DO get £317.82. What does THAT mean?  317.82 MINUS 292.40 equals 25.42. What the 25.42 for?
    I'm 61. 
    I've been on Fit Notes for several years now. Before and since my knee operation on0 22/10/18.
    I'm on UNfit for Work fit notes. I''ll need a new one in September.
    I was moved on to UC in  June of 2017. I had no choice. My ESA was stopped in June, 2017.  I appealed. I lost. All the time handing in Fit notes. I tried again in early 2018. Lost again and appealed. THIS time I won 24 points. By this time my mental state had really deteriated, gone down hill in a hand cart. bloody spelling. i'm sick of it.  And, I was in constant pain with my knee. 
    On the 2nd of May, this year, I had a doctors appointment for 4.40 pm. My work coach said he'd have one ready for me. At 4.01 pm he phoned me and "Where are you now?" He sounded worried, if not scared. I replied, "I'm home putting my shoes on."  He then told me that he's leaving at 4 pm instead of his usual 4.30 and that he'd leave it with someone downstairs. He did. When I got there I was given the printout and the address typed on a piece of paper. I DID ask about the envelope. There wasn't one. 
    My work coach is utterly indifferent about this. When I got angry with him about getting this UC50 SO LATE he said, "I'm drawing a line under this now".  He is USELESS! Should I complain about him? And, ask for another one?
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Welcome to the community @MariaR! Please do let me know if you need help with anything else :)
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  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Why are they deducting £292 per month from your UC claim? Are you claiming Contributions based ESA and are you in the Support Group for ESA?

    Yes, you can request a different work coach.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MariaRMariaR Member Posts: 23 Listener
    I get 317.82. I'm in no group. I'm on UC. In June, 17 I was moved on to UC. I had no choice. I live in Southwark. And, where I live we were all put on UC. I don't know about other people but I do know that I am still battling to be in a group becos of my health and numerous hosp apts and two operations and another one coming up.  I had no choice. My ESA was stopped. I've battled to be back on it. I won 24 points last May, 2018, and NOTHING IS CHANGED. I'm on UNfit to work fit notes.
  • MariaRMariaR Member Posts: 23 Listener
    I am coming to the end of my tether with this. My insomnia is back. I'm not sleeping and I'm so bloody tired and fed up and angry. And I can't stop crying.  Can I go to my JCP and speak to a Line Manager? A Supervisor? THE ORGAN GRINDER, not a menial monkey?
  • MariaRMariaR Member Posts: 23 Listener
    Can I phone the Health Advisory Service for an UC50? What about seeing a Supervisor or Line Manager in my local JCP? I NEED to by pass my work coach. He's a hindrance to me. I'm going to ask for a new one. How do I do that?
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I'm trying to help you but i can't do that if you don't answer my questions.

    In an above comment you said they were deducting £292 from your UC is this correct or not?

    When you went to Tribunal last May you were awarded 24 points but which group did they place you into? This doesn't tell me which group, was it Support Group or WRAG (work group)

    As a community champion here on scope, please be mindful of your language. It's against the rules here on scope to use bad language. I realise you're very angry and frustrated but i am trying to help you.


    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    @Adrian_Scope @Hart86 any advice here please?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Hi @MariaR, I can understand your frustrations, it must make you so angry. If you're able to give us a bit more information then members of the community may be able to support you better. We can empathise and only want to help you resolve these issues :)
    Community Partner
    Scope

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  • MariaRMariaR Member Posts: 23 Listener
    OK. sorry for swearing. the £292 I got from £73.10 X 4 (weeks) = £292.  pennies. I do get the £317 amount. just tell me; during all of last year to the end of the year should I have been on ONLY uc? And, when getting a new work coach can I just pop into my JCP  and see someone and ask for a new work coach? what's the procedure? i am to tired too discouraged and too depressed to carry on. i hate this laptop and i hate the dwp and the people in it.
  • MariaRMariaR Member Posts: 23 Listener
    and where i live the lifts are broken in a 12 floor tower bloke. again. this time for two days now. will the post man climb up 12 floors? dont know. dont care anymore. i'm sick of it all.
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,924

    Scope community team

    Hello @MariaR, this all sounds like quite a mess and I’m so sorry you’ve had to battle for it.

    I’m still a little unclear of your situation so I’m going to be asking some questions that I know you’ve already answered but it’s just so I can get my own head around things, I hope that’s okay? And then I’ll do my best to help you.

    When you moved over to UC in 2017, did you have an active appeal waiting for ESA? What was the outcome of that?

    When you first applied for UC, did you register as having an illness or disability? If so, have you supplied Fit Notes to UC non-stop since 2017? Have there been any gaps in these? 
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • MariaRMariaR Member Posts: 23 Listener
    my 24 point letter said for me to be in a support group. 
  • MariaRMariaR Member Posts: 23 Listener
  • MariaRMariaR Member Posts: 23 Listener
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Right so the ESA amount isn't deducted from your UC payment.

    The amount you're receiving from UC is the standard amount for over 25's, which is correct. ESA was a weekly amount and UC is paid monthly so it's a slightly higher amount and that's the reason you're receiving slightly more.

    However, you still haven't answered my question and it's really important that you answer this please. When you had the Tribunal in May 2018 which group were you placed into..... work group or Support Group? 24 points doesn't tell me which group you were placed into. I can't help you unless you answer this question. If you don't know and you still have the decision letter from the Tribunal then please look to see what it says. Does it say limited capability for work or limited capability for work related activity?

    To request a new work coach ring DWP/UC and ask for a new one.


    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MariaRMariaR Member Posts: 23 Listener
    I got this letter in April in my UC journal. Since then the problem I've described. If I get no UC50 in the post by thursday, 27/619 then I must phone Joanna, my case manager AGAIN. Ans she'll referr me AGAIN and send me a UC50 AGAIN. blahdi blahdi blah........................ ad nauseum............. going round in circles.................... 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    @Adrian_Scope sorry, only just seen your reply. Thanks for answering this thread, much appreciated.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MariaRMariaR Member Posts: 23 Listener
    I got this one in feb......... note the sentence; "This is because Limited capability .......... at the top.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    edited June 2019
    MariaR said:
    I got this one in feb......... note the sentence; "This is because Limited capability .......... at the top.
    This means you should already be receiving the LCWRA element of £336 per month on top of the standard allowance of £317 per month. Please have a look at your UC journal and tell us exactly what you're receiving each month.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MariaRMariaR Member Posts: 23 Listener
    can anyone understand this? am I being given the run around? being deliberately confused? just, basically, lied to? I am lost and fed up and, YES, confused! All my hosp apts and operations and another to come; all for nothing? MUSH DOWN THE MINE WITH YER! to hell with your health! yer faking it! I wrote this in my Journal. Rocking the boat, hey? 
  • MariaRMariaR Member Posts: 23 Listener
    Poppy, I've got this since Nov., '17.  
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I'm sorry but i'm totally confused now. You may have no option but to go to a local advice centre near you and show them everything and they will give you the advice you need. Sometimes it's extremely difficult to give the correct advice on an internet forum.

    This link will help you find what's available in your local area for some face to face advice. https://advicelocal.uk/ Good luck.

    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,924

    Scope community team

    Hello @MariaR.

    I can certainly understand your frustration. From what you've shared here, you should be in the Limited Capacity for Work and Work Related Activities Group (LCWRA) which would pay you an extra £336 a month. 

    Did you receive the additional money that was mentioned in the letter? 

    From my understanding of what you've posted, they owed it to you as they hadn't placed you into the correct group on Universal Credit. You were then found fit for work, but have since won that tribunal (in May 2018). Have you been reassessed under Universal Credit? If not, you should still be classed as having LCWRA, and from your screenshots of your award, this is not on your claim.

    You do not need a UC50 and should not have been asked to hand in fit notes. You need to request that the decision for your ESA be transferred over to your Universal Credit claim and the backdated money paid to you. 

    They can decide to reassess you at any time (so although your award was for 24 months, they can reassess you sooner) but they should have been paying you this additional money all along. 

    I would strongly recommend you take @poppy123456's advice and try and get CAB or another face to face advice agency to help you with this though.
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • MariaRMariaR Member Posts: 23 Listener
    Adrian, I've received no other money since then, on January 23rd, the 710 amount. Who do I need to ask about my ESA decision be transferred to my UC claim? Nobody in the JCP has told me anything., not my work coach or my case manager. Only that I need a UC50 form. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You need to contact and ESA case manager and ask them to send a MPG1 form to UC so that your ESA award can be transferred across.

    Do be aware though that the 24 month recommendation from the Tribunal is just a guide and you can be re-assess at anytime, If you do receive another work capability assessment form then you will need to fill this in and return it by the date stated and then the process starts again.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Hart86Hart86 Member Posts: 394 Pioneering
    What a palaver!!! This seems to be happening more and more unfortunately. 😡😡
    @MariaR you need to ask UC to request info on your support group status from ESA. They do this via a mpg1 form like @poppy123456 said, but UC have to send it to them to request the information.

    It’s really important to be succinct in your journal entries, especially if they contain a question, I’d suggest putting something in your journal (under “payments” so it goes to your case manager, not work coach) along the lines of:

    Hello
    There have been a lot of problems with my claim since the beginning and I would like it reviewed.
    Before moving to Universal Credit I was on ESA in the support group. In May 2018 I won a tribunal decision and was still found to be in the Support Group for ESA. This means I should be in the LCWRA group on universal credit and be receiving the extra money this entitles me to. Has a mpg1 form been sent to ESA?
    Please can this be looked at as a matter of urgency and can you confirm it is being dealt with?

    Good luck!!! ❤️
  • MariaRMariaR Member Posts: 23 Listener
    ok, Poppy. but, who is my ESA case manager? is this the same as my case manager in my UC journal, or someone separate, different altogether? 
  • MariaRMariaR Member Posts: 23 Listener
    Hart86,  Blimey! the stuff I've learned today! I've taken a screenshot of your little "letter" and will get it done. Thank you!.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    @Hart86 thanks very much for your help, much appreciated!
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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