complaint about ESA

davet

is anyone aware of how to complain to the ESA?  two months ago I found a deduction on my ESA of £3.70 per week which was down as a payment to council tax, I contacted my local council who knew nothing about it, they did however confirm that they had previously taken this amount but this finished in April 2007, I obviously wrote to ESA asking for clarification but did not get a reply, I have since written two follow up letters but have still not got a reply there must be some department hidden away that deals with complaints, but I cannot for the life of me find it

poppy123456

Hi,

My advice is to always ring DWP rather than write them a letter because they don't always respond to letters. If you ring them you'll be able to find out why they are deducting the £3.70 per week and it could be sorted very quickly, rather than constantly waiting for them to reply to a letter.

davet

thank you poppy, I try to avoid ringing the ESA as my average on hold time is 35minutes, in addition I do prefer to write and then I have everything in writing if needed

poppy123456

I totally understand that but if you want answers then ringing usually is the best way. Once you've spoke to them then you can always ask them to send confirmation by letter. To be honest 35 minutes on hold is quite quick.

Chloe_Scope

Hi @davet, how's thing going?

davet

hi chloe actually got a written response from them and despite them advising me that they were making this deduction in a previous letter, they advised me that this is not the case, so all sorted thank you

Adrian_Scope

Glad to hear it's all sorted @davet!