Hi, any help in communicating with the DWP via email? — Scope | Disability forum
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Hi, any help in communicating with the DWP via email?

How on earth do you contact the DWP via email? I've used addresses I've managed to find via email but they either get ignored completely, or after an initial (automatic) response, you hear nothing more.

Comments

  • poppy123456
    poppy123456 Member Posts: 28,497 Disability Gamechanger
    Hi and welcome,

    Emailing DWP is not the best way to contact them, the best way is to ring them, or write to them if you can't use the phone. If you insist on emailing them then try this email address. [email protected]

    Whether you'll receive a reply from a real person is another matter.

  • Si_Obhan
    Si_Obhan Member Posts: 34 Courageous
    edited February 2020
    Please delete my comment :)
  • janer1967
    janer1967 Member Posts: 15,199 Disability Gamechanger
    HI you would really thin k in this day and age and the fact DWP deal with a lot of people who are unable to communicate over the phone , that some provision would be made for email communication. It would be no different from manning a phone line, just manning an inbox. 

    Sorry for the rant but it just isn't acceptable  

  • JeffreyDriver
    JeffreyDriver Member Posts: 11 Listener
    Thanks for the feedback everyone. I sent a number of complaints to [email protected], and a posted a hard copy, and eventually received an email asking for more details (DOB etc.) I didn't hear anything for ages until I received a call.

    I was told that they're going to setup a dedicated email address that I can use. Seems a very laborious way to go about it.
  • Ails
    Ails Member Posts: 2,256 Disability Gamechanger
    Hi @JeffreyDriver and welcome to the Community.  It is nice to meet you.  Glad to hear the DWP are going to set up a dedicated email address for you.  I can appreciate how frustrating not being able to contact them by email can be as I have wanted to do this in the past myself, but instead have had to phone them or post something to them.  I hope this method of communications works out well for you anyway.  If there is anything else we can help/support you with then please just ask.  All the best.  :smile:
    Winner of the Scope New Volunteer Award 2019.   :)

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