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Hi, any help in communicating with the DWP via email?

JeffreyDriverJeffreyDriver Member Posts: 11 Listener
How on earth do you contact the DWP via email? I've used addresses I've managed to find via email but they either get ignored completely, or after an initial (automatic) response, you hear nothing more.

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi and welcome,

    Emailing DWP is not the best way to contact them, the best way is to ring them, or write to them if you can't use the phone. If you insist on emailing them then try this email address. [email protected]

    Whether you'll receive a reply from a real person is another matter.

    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Si_ObhanSi_Obhan Member Posts: 34 Courageous
    edited February 2020
    Please delete my comment :)
  • scotleagscotleag Member Posts: 88 Courageous
    Hi @JeffreyDriver I think email is ill-advised. Automated responses seems to be all that you get. I've had to get in touch with the DWP for around two and a half years ago and found out the hard way not just to rely on post either. I always send written correspondence signed for (even their reply paid envelopes) then check it's been received and screenshot the details. If - or as happened to me twice - when they say the have no record of having received anything you can give them chapter and verse. From time to time I've also made subject access requests for correspondence. This IS done by email but I've asked for it four times and always received a full written response within the allotted timescale. I appreciate others may have different experiences.

    It's a little bit more hassle and expense (though 1st class signed for is only a few pence more than 2nd) but in my experience worth it for the peace of mind.
  • scotleagscotleag Member Posts: 88 Courageous
    two and a half years "now" not "ago"
  • janer1967janer1967 Member Posts: 9,364 Disability Gamechanger
    HI you would really thin k in this day and age and the fact DWP deal with a lot of people who are unable to communicate over the phone , that some provision would be made for email communication. It would be no different from manning a phone line, just manning an inbox. 

    Sorry for the rant but it just isn't acceptable  

  • JeffreyDriverJeffreyDriver Member Posts: 11 Listener
    Thanks for the feedback everyone. I sent a number of complaints to [email protected], and a posted a hard copy, and eventually received an email asking for more details (DOB etc.) I didn't hear anything for ages until I received a call.

    I was told that they're going to setup a dedicated email address that I can use. Seems a very laborious way to go about it.
  • AilsAils Member Posts: 2,268 Disability Gamechanger
    Hi @JeffreyDriver and welcome to the Community.  It is nice to meet you.  Glad to hear the DWP are going to set up a dedicated email address for you.  I can appreciate how frustrating not being able to contact them by email can be as I have wanted to do this in the past myself, but instead have had to phone them or post something to them.  I hope this method of communications works out well for you anyway.  If there is anything else we can help/support you with then please just ask.  All the best.  :smile:
    Winner of the Scope New Volunteer Award 2019.   :)
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