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Looking for a local benefits advisor help for pip appeal

tom2552 Member Posts: 3 Listener
Hi I completed my pip form originally with the help of my mental health care worker then I had a home assessment and then was given 0 points. I have completed the mandatory reconsideration with my care worker. I have chronic tinnitus, hypercusis,Ganxietydisorder,depression and am currently in the process of being diagnosed ASD after my psychiatrist and OT therapist recommended I do that

I feel like they are ignoring evrything I say about my health conditions , the assessor that came to my home they didnt listen to anything I said now I'm reading the report it's completely different t to what I said to her 

I have been to citizens advice but the person i saw was not understanding or helpful can anyone advise me where I can find a experienced benefits advisor who can help me with my appeal and also come with me to the appeal? I have no one else who will go with me. I live in Telford but am willing to go further if there is somewhere outside of Telford if I can get some help with this 


  • poppy123456
    poppy123456 Member Posts: 28,462 Disability Gamechanger
    Hi and welcome,

    PIP isn't about a diagnosis, it's how those conditions affect your ability to carry out daily activity based on the PIP descriptors.

    For the Tribunal you should state where you think you should have scored those points and your reasons why. Then add a couple of real life examples of what happened the last time you attempted that activity for each descriptor that applies to you. Concentrating on the lies/contradictions will not get you a PIP award and it could weaken your case.

    This link will tell you what's local to you, if you put your postcode into it.
    https://advicelocal.uk/ Start with either a law centre or welfare rights.

    With representation they will present your case but do be aware you will still have to speak for yourself during the hearing. Waiting times are also huge in most areas and lots are waiting about a year for a hearing date.

  • tom2552
    tom2552 Member Posts: 3 Listener
    edited March 2020
    I have tried that link all it does is link to citizens advice I'm trying to find benefits advisors there was one called A4U where I used to live but they are not open anymore I really need help I can't do this on my own anhmore 
  • poppy123456
    poppy123456 Member Posts: 28,462 Disability Gamechanger
    If that link tells you all there is in your area is CAB then there won't be anything else local to you. I'm unsure if an advice agency will help if they are not local to you.

    This link will give you some advice on what you need to do to request the Tribunal and what to do to prepare for it.
    https://www.advicenow.org.uk/guides/how-win-pip-appeal I'm not sure how useful that will be to you but it's start.

  • tom2552
    tom2552 Member Posts: 3 Listener
    If anyone does know of a good benefits advisor service in the Shropshire/Telford area pls let me know 
  • thespiceman
    thespiceman Member Posts: 6,389 Disability Gamechanger
    edited March 2020
    Hello @tom2552   Pleased to meet you .

    Sorry to hear you got zero points. 

    I am one of the Community Champions on the forum.  

    Understand everything have knowledge, expertise on mental health. Advise members on all issues.

    I have mental health my self, anxiety and depression.

    Please if I can advise and suggest this you should be talking to your mental health worker.

    Should be supporting and advising you be involved in helping you here with this appeal and any benefit problems.

    Mental health worker and support workers the role comprises the following.

    1.  Filling in forms and attendance of any assessments, tribunals . Will be able to speak on your behalf, assessments.

    Tribunals in person but will only speak if they are asked to. Moral support and be there.

    Last tribunal was a long time ago but still had mental health support.

    You might have to pay their mileage costs, including car parking.

    They are also worth speaking to for signposting to relevant organisations welfare and anything else benefit.

    2.  Will with every form send reports. Visit with you every time you have an appointment. Doctors, medical professionals often there but can speak on your behalf.

    Again you might have to pay costs. In recent times signed up to charities paid costs, not a lot.

    3.  Other aspects of the role include your care plans, reviews making sure that anything you have problems with . Be discussing with you ways to cope and deal with your issues.

    4.  Whether that is Social or involvement in support groups, outings , hobbies, interests. Make aware of any possible difficulties in dealing with certain situations.

    5.  Aware of the complaint procedures and anything you are not sure about.  

    Including medications, housing and any thing that may effect your health. Would sign post offer in house advisors.

    Most mental health support workers do offer and should be assisting in promoting healthy lifestyles, diet, nutrition and looking at way to cope and deal with difficulties that you may have.

    6.  Addiction, drug problems disability or other conditions, illness that need help, referral or advice, guidance with.

    To either charities, organisations and associations.

    7.  Using the methods, strategies. Implemented to help you cope with any problems when discharged .  Discuss options the next steps and any thing they can help you cope, might involve another charity or mental health support very much with your interests at heart. 

    If there not doing all of that you entitled to find other avenues of support.

    I mentioned mental health charities used these three .

    The first one did all of the above in a three year contract.

    Richmond Fellowship.

    I am sorry might not be in all areas. You can apply self refer or speak to your GP.




    Please take care.


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    I do think there’s a danger threads like this can descend into glibness. 

    Your issues here start with filling in your own form with help from a MH worker. That can go either way but the fact you scored so poorly suggests possibly fundamental issues with the claim pack. Compare yours to some of the basic suggestions here for example. https://community.scope.org.uk/discussion/56365/pip-form-filling#latest

    Equally it’s not uncommon for people to report that the HCP report bears no relationship to what they said and they they’ve not been heard either by the HCP or when they’ve sought advice. 

    There’s another way of looking at this. Undoubtedly a significant minority of HCP reports are works of fiction but most are not. However, what often happens is that when you’re doing this by yourself or with help from someone with medical expertise but not necessarily benefit expertise the things you feel are really really important to say may simply not be relevant. What you see as not listening or not being heard may just be a HCP trying to get specific answers out of you that are on topic and in a very limited time. You may see the way forward as being that if you could just tell your story in full then the HCP and DWP decision maker would magically understand and everything would click into place. In fact they don’t want or need your story. They just need examples of the functional consequences of your ill health. 

    The same applies potentially to the advice you’ve sought. I’m not sure why @[email protected] thinks you’re at the appeal stage other than the fact you’ve mentioned the word. However, to me, your post reads like you’re at the initial decision and now need to do a mandatory reconsideration. Regardless of which stage you’re at the advice would be to fill in the relevant form within the deadline and stuck to very simple arguments to which you can add evidence or a submission later. In such circumstances, and again in limited time, a CA wither doesn’t need to “hear” you. They actually need to get you to focus on the simple tasks of what comes next. To you this may seem curt or rude or heartless. To h adviser it’s often the only way they can do their job.

    I would strongly suggest you go back to the advice agency in your area and not attempt to tell them your story. Instead ask them for simple messages on what you need to do next and then listen and take notes. I think (and hope) you’ll see a different response. 

    FWIW you can pick up an MR form from https://www.gov.uk/government/publications/challenge-a-decision-made-by-the-department-for-work-and-pensions-dwp or an appeal form from https://www.gov.uk/government/publications/appeal-a-social-security-benefits-decision-form-sscs1

    Neither leave much space for your arguments and that’s precisely because they don’t need masses of detail. Just a quick summary of your key 3 to 5 arguments. 
  • poppy123456
    poppy123456 Member Posts: 28,462 Disability Gamechanger
    @mikehughescq another reason it sounded like appeal stage because tom stated that he had no one to go with him for the "appeal" and you wouldn't have someone go with you for the MR. Sorry for the confusion here.
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    The original post did mention an MR being done but didn’t detail an outcome. Many people still think an MR is an appeal and use the words interchangeably. You’d be surprised how many people also think their MR is going to have a hearing. 


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