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Priority supermarket delivery slots

aylasnanaylasnan Member Posts: 33 Connected
edited March 2020 in Disabled people
I have not received the promised email regarding Priority supermarket delivery slots. Have you? I am in receipt of full PIP. Amongst other diseases I have lung disease and am immunosuppressed. I am housebound and live alone. Can anyone help me to get on the priority list? Can anyone shed any light? I've tried ringing emailing etc but no replies. Thankyou. 
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Replies

  • aylasnanaylasnan Member Posts: 33 Connected
    I have not received the promised email regarding Priority supermarket delivery slots. Have you? I am in receipt of full PIP. Amongst other diseases I have lung disease and am immunosuppressed. I am housebound and live alone. Can anyone help me to get on the priority list? Can anyone shed any light? I've tried ringing emailing etc but no replies. Thankyou. 
  • OverlyAnxiousOverlyAnxious Member Posts: 1,435 Disability Gamechanger
    Hi, which supermarket is it for?  They will have different approaches to this.  They'll generally use the date of birth that you signed up with to automatically qualify if you're over 70.

    If you haven't used the service before, or haven't given any information to suggest that you're vulnerable or disabled, you will just have to keep trying to contact them today - they will of course be very busy with a lot of people trying to do the same so you'll just have to be patient unfortunately.


  • aylasnanaylasnan Member Posts: 33 Connected
    I am with a few supermarkets. I emailed them all a couple of weeks ago. No replies. Phones are just not being answered.
  • OverlyAnxiousOverlyAnxious Member Posts: 1,435 Disability Gamechanger
    If you're with Sainsburys, definitely try again today, I had an email from them yesterday saying they were specifically sending out the automatic emails yesterday, and that if you didn't receive one, then to contact them today (Monday).  I'm sure there will be a large volume of people for them to get through though.  
  • worried33worried33 Member Posts: 399 Pioneering
    edited March 2020
    As far as I know its only sansburys doing this?

    But of course its the same question really, how are they deciding who is disabled.

    For my address right now there is no slots available at all for "any" supermarket, the nightmare scenario.  My local coop due to extremely bad timing, which was a few doors away from me closed on 13 feb.  I have no shops within my walking distance now, and of course I should be isolating as well.  

    It feels like the supermarkets are reacting way too late, and its concerning the government seems to be assuming everyone has a family member who will ensure everyone is fed, that is a wrong assumptum to make.

  • aylasnanaylasnan Member Posts: 33 Connected
    No way to contact them. Phones just go dead. On your email is there a way to contact them?
  • worried33worried33 Member Posts: 399 Pioneering
    What email? this why we are asking the question as there will be many disabled people, not been contacted.
  • RoddyRoddy Member Posts: 389 Pioneering
    I've also been trying @aylasnan and it seems that if you do NOT already have an existing account with any of the supermarkets, they are not taking new customers. How long this will continue I cannot say, although most boroughs have Key Workers who you  may want to contact via your council.
  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    Hello @aylasnan   Sorry to hear this.

    Please if I can suggest you do need to sign up to any of the on line shops.

    https://www.tesco.com

    https://www.asda.com

    https://www.morrisons.com

    https://www.sainsburys.co.uk

    https://www.ocado.com

    https://www.waitrose.com

    https://www.iceland.co.uk.

    https://www.amazon.co.uk

    Understand some websites are not taking any new customers.

    Some have limited hours for disabled and vulnerable groups an hour.  I believe can shop.

    Some you can sign in have to if you want priority enrol.

    I went around yesterday because of concerns for the community and found a lot of the delivery times are booked for a month.

    I think what is essential is to see and how we can help you as a member.

    Please if I can advise look at the links first super markets. See if any delivery slots open.  OCADO have announced sent email to me.

    Open again, if in your area.

    Other suggestions are these organisations in a crisis.  

    https://www.salvationarmy.org.uk

    https://www.redcross.org.uk

    https://www.turn2us.org.uk

    Please if I can add also make a stocklist of what you have.

    Remember it is food and if that means being unconventional so be it.

    If that means having Soup or Veggies or Pulses Beans for Breakfast why not.

    In cold Countries they do, I just had Chickpea Curry lovely filling.

    It is all about what you can do.

    Ready Steady Cook look at that this afternoon, have a look on B.B.C. websites.

    Anything I can advise.

    Simple short easy recipes all over the forum created scroll back have a look.

    Many have antibacterial properties and are healthy.

    I am putting a lot of posts on forum store cupboard essentials what to buy some recipes to freeze.

    Please take care and safe, keep in touch.

    @thespiceman


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • OverlyAnxiousOverlyAnxious Member Posts: 1,435 Disability Gamechanger
    edited March 2020
    aylasnan said:
    No way to contact them. Phones just go dead. On your email is there a way to contact them?
    There isn't sadly, it just says to check the website.  (As I type this, the website is down due to high volume!)

    If you do not receive an email and you consider yourself to be vulnerable, please visit our Groceries Online website on Monday for information on how to contact us. We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts. 

    Hopefully the online registeration process will be added asap.  If I receieve another email regarding that, I'll update this thread again.
  • worried33worried33 Member Posts: 399 Pioneering
    Please do.

    I rang ocada, call centre closed.
    I rang sainsburys call centre closed
    I rang tesco call centre closed
    I think I will stop there you get the picture.

    Every supermarket no delivery slots, and not even click and collect for my postcode.

    This has turned into chaos for people who cant get to a shop, or are supposed to be self isolating.  I am surprised it has got to this point, there should have been a plan for this weeks ago.

    Luckily my sisters who previously were not sympathetic to my situation have both agreed to take it into turns to bring food to me.
  • worried33worried33 Member Posts: 399 Pioneering
    beliveroo will deliver me tins for £4 per tin, this is the direction we heading in. :(
  • worried33worried33 Member Posts: 399 Pioneering
    Guys I am asking if you contact your MP's to try and this raised in parliament so the government takes control of food distribution, maybe alot of you have family who are keeping you fed and are not bothered, but please to try to think of us who dont have that option.

    I think it is pretty evident at this point that the supermarket situation is the weak point of the lockdown, there is people who are able going into supermarkets to feed their families, exposing themselves to the virus.

    Then there is people like me and other disabled, who cannot order food online.

    Today I had my final morrisons delivery, all tins were removed from the order completely, not even listed as out of stock, just deleted.  The driver told me there was a slot I could book available on the 15th april, on my computer only slots up until the 14th april were unlocked. 

    I rang morrisons, after 2 hours in the queue they insist there is no priority slots, and could not give a reason why I cannot see the 15th april slots.  I asked if they planning to prioritise disabled people, they said they talking about it and that all they could tell me, at that point I asked do you know what you doing, your website is constantly down, there is no slots, you not fulfilling orders, you cannot explain why I cannot see the 15th april, I asked are you working with government, I asked did you plan ahead, all i got was ummm;s and lots of sorry, to be fair the call centre worker is not the one running this shambles.  So I did say sorry at the end of the call.

    Essentially the point of my post is we now have a survival of the fittest on food distribution, those able will go to shops, buy their food, those unable, will starve as there is no way to order online.
  • worried33worried33 Member Posts: 399 Pioneering
    sadly it doesnt, the classification of putting people in the coronavirus vulnerable group is not the same as someone been disabled, I am not in that vulnerable group but I am disabled, if the government and supermarkets try to classify the corona vulnerable people as been in need, then they are leaving disabled people out.
  • chiariedschiarieds Community Co-Production Group Posts: 9,128 Disability Gamechanger
    edited March 2020
    I had a look around at online shopping last night, & Iceland had a link to click if you are over state pension age, vulnerable or disabled. If there's an Iceland near you @worried33 that link may help you to get some food within a couple of days. Sainsbury's have a number to call if you're elderly, disabled or vulnerable. Tel: 0800 328 1700.
  • worried33worried33 Member Posts: 399 Pioneering
    Thanks for the info on iceland, no slots, and they dont really ask for proof so I expect people just tick the yes box and abuse it.

    The problem with sainsburys is I am not registered there and its only for their existing customers.
  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    Hello @worried33   I am sorry to hear having problems.

    Please if it possible my suggestion and seems my friend @chiarieds has done the same do know got emails late last night went around websites.

    There are slots available but is all depending on supermarkets you have.

    Some are in a months time but some are being available as members of the public some has had deliveries. Problem is need to be quick looking and be on line in touch all the time.

    Please if I can add one other aspect of supermarkets is the availability of freezer shops.

    Got Farm Foods or Heron might be worth if you can afford it . Try to get a taxi to any of these if you can, just some ideas.

    I would first look on line see if any available in your area also using a taxi might be worth looking at.

    Talking to a company may be able to offer a discount or a deal.

    I know there wanting business or you could do click and collect order food ask taxi to take you to collect.

    I know you mentioned disabled so I am , I am aware every one is different.

    I have mental health as well.

    Please if you care to look at any of the recipes I given the last few days many are freezer friendly and many are easy to do and cheap.

    Happy to advise and be supportive, if I can help with any please contact me.

    Please keep safe, take care.

    @thespiceman
    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • aylasnanaylasnan Member Posts: 33 Connected
    worried33 said:
    sadly it doesnt, the classification of putting people in the coronavirus vulnerable group is not the same as someone been disabled, I am not in that vulnerable group but I am disabled, if the government and supermarkets try to classify the corona vulnerable people as been in need, then they are leaving disabled people out.
    It says anyone can apply if they think they qualify.  I think the disabled qualify.
  • skullcapskullcap Posts: 172 Member
    The reason why there are two groups is surely down to the fact that one group is high risk with the added issues whilst the other is just disabled. Presumably they work on the basis that if you are not high risk (and should not be even leaving the home) then being disabled 12 months ago is just the same as now. 
    Unless you are in the high risk situation then you are still allowed to go out and do your own shopping as you were probably doing so before.
    If we use that yardstick of - well you might as well register - is going to open the flood gates for all and everybody to abuse the 1 hour shopping window.
    Up until 2 weeks ago I was hardly at home and did the shopping with my wife every Friday with no issues.
    Now that I am being forced to stay at home for 3 weeks who is going to do the shopping now. There is no point in registering for delivery or collect as there are no slots.


  • worried33worried33 Member Posts: 399 Pioneering
    edited March 2020
    You just made the assumption that I am "choosing" to not go to shops, what if I am "unable" to go to shops?

    So was I probably doing my shopping before outside of delivery? no.

    The 1 hour window, means nothing to me as I cannot get myself to those shops, for me its about access to deliveries.  I am pretty sure I am not only one in this boat.
  • worried33worried33 Member Posts: 399 Pioneering
    aylasnan said:
    worried33 said:
    sadly it doesnt, the classification of putting people in the coronavirus vulnerable group is not the same as someone been disabled, I am not in that vulnerable group but I am disabled, if the government and supermarkets try to classify the corona vulnerable people as been in need, then they are leaving disabled people out.
    It says anyone can apply if they think they qualify.  I think the disabled qualify.
    I did register for this reason, thank you for posting the link. :)
  • aylasnanaylasnan Member Posts: 33 Connected
    I am disabled and high risk still have not heard anything. Impossible to ask GP if I have been added to list 
  • RoddyRoddy Member Posts: 389 Pioneering
    worried33 said:
    You just made the assumption that I am "choosing" to not go to shops, what if I am "unable" to go to shops?

    So was I probably doing my shopping before outside of delivery? no.

    The 1 hour window, means nothing to me as I cannot get myself to those shops, for me its about access to deliveries.  I am pretty sure I am not only one in this boat.
    Since the widespread 'outbreak' I have not been able to get ANY home deliveries from ANY supermarket, despite me having an account with Odado.  Furthermore, those that I know who have managed to have home deliveries, find that up to 70% of items are not available or have been sold out. 

    A further problem is that those of us on DWP benefits cannot pay for the items until our payments are received and so pre-ordering for next week or the week after perhaps is not an option to us, and by the time we get paid we are back to square one again...

    I may not be considered to be 'extremely vulnerable' however I am physically disabled and seriously ill which has always prevented me from leaving my home unaided since I was diagnosed. I have no other choice but to shop online, but the chances of me being able to now is a lottery, which is affecting us all and not only the disabled... There is no short fix to this, but what can be done about it is obviously a difficult question to answer. WE ALL NEED food, and although there may be plenty of it stocked, actually getting your hands on it is another story.  
  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    Hello @aylasnan   @Roddy   @worried33   @OverlyAnxious

    @skullcap

    Any one else on here please if I can ask if you do a stock check of everything food you have.

    I am prepared to offer choices, options and ideas to help you.

    Do not mind giving my time to do this, be a pleasure.

    Create a menu some recipes for you to use.

    Any food solutions and any problems can assist ask me can advise .

    Also give you some ideas to buy the right produce and food items.

    Lots of confusion what to eat and there are things you can do and still eat excellent on little.

    Thought if you all need some helping hand not too sure as what to eat happy to advise any time.

    Please contact me.

    @thespiceman


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • anistyanisty Member Posts: 171 Pioneering
    I might take you up on that @thespiceman as time goes on. Very kind of you!


    I managed to get a big pack of  cous cous last week and that is a great store cupboard staple. Just make it up with some chicken or veg stock (stock cube) and then put through what ever you have: chicken, tuna, ham, fried onion, sweetcorn, pepper, peas. Anything at all.

    Filling and cheap.


    Another simple but delicious meal. Tin of mackeral. Boiled potato. Frozen garden peas.

    Mash the spuds with the mackeral. Microwave the peas seperately and then stir them in.

    Takes minutes. Healthy, tasty and filling.
  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    Hello @anisty Thank you for reply great to be helping you anytime, just thought share a few recipes using Couscous.

     In North Africa where Couscous originates from, use it for breakfast cereal.

    Add Yoghurt and Stir in top with Honey and Nuts. make it up could use boiling milk to cover cool down and then add in the morning the rest keep in the fridge.

    If you have an allergy against nuts leave them out I suggest use hot milk and cool it down before going into the fridge.

    Dried Fruits Prunes, Apricots, Apples rehydrated .

    I would also look at as you mentioned adding things to it but can add antipasti jars look out for those.

    These are used in Italy topping for bread and are useful..

    Great in Pasta sauces.

    Oven roasted vegetables and have a smoky flavour make up stock cube add Lemon Juice Olive oil add Couscous to a bowl stir in Mint sauce or Pesto any one you have Herb green ones or Red ones.

    In Morocco and Tunisia and those Countries flavours of Mint useful and would add in Chickpeas a tin drained, if you can get jars better but can be pricey.

    Add in drained vegetables from jars with chickpeas and Couscous great  to have.

    Other one this is Tin Cherry Tomatoes, make up as I mentioned before stock cube lemon juice Olive oil.

    Add Tin Cherry Tomatoes to a bowl microwave warm through flake in tins fish Salmon Tuna or anything add in any drained antipasti jars or any frozen vegetables.

    Microwave after leaving a few minutes in there.

    Defrosted. Stir in great to use.

    Fantastic recipes you given as well good to share.

    We be OK . If everything works out fine, pleasure to help.

    Have to be resourceful and adaptable which you are doing..

    Please anything can help with some suggestions given to you but please ask me happy to be a friend and advise.

    @thespiceman


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • deb74deb74 Member Posts: 765 Pioneering
    I shop at Iceland and even if you click on the button saying that you are vunerable or over 70 there isn't a delivery slot! I checked on Monday and they are full all week! 
  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    Hello @deb74   Sorry to hear this, I know we have all of our favourite places to shop.

    If you have mental health like my self and like routine not used to adapting or changing can be hard .

    Can be difficult dealing with new websites, delivery drivers and anything else.

    This is one reason I stress to every one who suffers if they do mental health to consider if you can other shopping websites.

    Even if they do not have mental health please try to remain calm, patient and keep in touch with the community.

    I do understand be worth looking at all websites of shops in your areas.

    If you can sign up to many as you can if this is possible.

    I know everything is anxiety and stressful.  Be aware of going on daily to see any vacant slots.

    I am also aware if you have a limited stock cupboard or have not much food please speak to me.

    Happy to suggest ideas for you and it is essential try not to worry.

    Please if I can bring some reassurance and comfort .

    I know we as a community are here for each other.

    I am here much time as I can if you need to ask or need to know anything.

    Please keep safe, warm and take care. You are not alone.

    @thespiceman
    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • Hart86Hart86 Member Posts: 394 Pioneering
    @worried33 and anyone else in need, ASDA added loads of delivery slots last night. I managed to get a delivery for tomorrow but they had the odd few right from today until the 14th April.
    They’re understandably going like hot cakes but they’ve also said it’s worth checking back throughout the day to see if more are added. 

    Good luck xx
  • Hart86Hart86 Member Posts: 394 Pioneering
    edited March 2020
    Just to add, I saw someone comment about not being able to order or pay in advance (May have been another thread about it), ASDA and Tesco and most others don’t take any money from you until day of delivery. They do hold between 1p-£1 (depending on shop) to try the card but they don’t take out the cost of the shop until they’ve picked it and know that’s in stock on the day they deliver. And you can edit and amend your order until the evening before your delivery too. 
    The only exception to this that I know is Iceland and maybe Ocado.
  • deb74deb74 Member Posts: 765 Pioneering
    I am able to go shopping but have gone into self isolation. Hopefully only for a week.  I think I already have the virus! I usually do my shopping in Iceland and have it delivered. There has been so many people walking around over the last few weeks completely unaware of how easily the disease is spread and I am shocked how many people are still out and about!  Walking the dog has been fun, she is completely confused because our routine has changed. This morning I took her out for a walk at 7:30 I am walking her while no-one is around!
  • deb74deb74 Member Posts: 765 Pioneering
    I should have added that I have a heart condition and ME. I am a little bit worried that the virus might trigger thing off as my ME was started by a virus. I don't really want to go out even after the 7 day isolation just incase I get ill again. I hope non of this makes me sound selfish!
  • worried33worried33 Member Posts: 399 Pioneering
    edited March 2020
    Hart86 said:
    Just to add, I saw someone comment about not being able to order or pay in advance (May have been another thread about it), ASDA and Tesco and most others don’t take any money from you until day of delivery. They do hold between 1p-£1 (depending on shop) to try the card but they don’t take out the cost of the shop until they’ve picked it and know that’s in stock on the day they deliver. And you can edit and amend your order until the evening before your delivery too. 
    The only exception to this that I know is Iceland and maybe Ocado.
    I am in a queue on the asda website now, not sure if the queue is working as unlike ocada there is no animation or info telling you where you are in the queue, but I will be amazed if there is a slot.

    I have just finished emailing all the CEO's my dad has also emailed his MP.

    I am just dumbfounded why no campaign has been started about this, I feel instead of individual's fighting for slots etc. there needs to be a concentrated effort to raise awareness of this problem.

    Instead of just randomly adding slots at unannounced times, they need to have a system where its only the elderly and disabled.
  • worried33worried33 Member Posts: 399 Pioneering
    I got a slot for 2 april but website has crashed while doing order and still broken, so may lose it.
  • RoddyRoddy Member Posts: 389 Pioneering
    It is a well known fact that ALL supermarkets are in league with each other… Their pricing structures are corresponded between them as so too are their individual promotions. Most of them also share the same food suppliers and makers of ready meals & supermarket named brands.

    Furthermore, I would argue that the supermarkets are directly responsible for the closures of most other privately owned grocery shops, butchers & bakers etc. & etc. the length and breadth of UK. There is barely a town where at least one major supermarket doesn't "rule the roost" and has the monopoly to almost dictate to us all what we eat, when we can eat it and how much it will cost us. Many of the empty shops that we once used in our communities, have in fact been purchased by supermarkets in order to prevent competition, whilst also paying borough councils millions of £s and having infrastructures such as new roads, traffic-light & pedestrian systems together with bus routes and other facilities to enable THEM to become the sole providers of the food that we eat, week in week out 365 days each and every year... They even know who eats what and the eating patterns of most households and/or post codes, and the number of individual people that live in them.

    Although I can understand and accept that to deliver foods to every person is almost impossible, however there can be no excuse whatsoever what supermarkets are running out of basic essentials between them all, and are not co-ordinating the deliveries of essential foods to those who are unable to collect them for themselves, such as the many thousands of people who are able bodied and have at least one driver/car owner who is capable & able to shop perhaps one day per week for what they need. 

    Whoever it is that is responsible right now for the co-ordination of the Home Delivery Services of each supermarket, should either shape up or ship out. It is indeed a logistical nightmare perhaps, but Rocket Science it is not. It is just a case of having the wrong people in the wrong job all doing the wrong things. 

  • RoddyRoddy Member Posts: 389 Pioneering
    … Just to add, that there are some in my village who have got together and are having the ONE home delivery which they then share between the 3 to 4 people who each list the items they needed. This is a good idea for those who have friendly neighbours perhaps, although some items will be either limited per order or out of stock. The person that places the order then distributes each persons items by leaving them outside the front door or wherever has been mutually arranged for safety, accessibility & security.  
  • worried33worried33 Member Posts: 399 Pioneering
    I just got dumped back in the queue now. Whilst in the middle of trying to add stuff.
  • Hart86Hart86 Member Posts: 394 Pioneering
    ICELAND have just added loads of slots right now.

    There’s some available even tomorrow. 

    You do pay on check out with iceland but hope those in need get slots! Xx
  • worried33worried33 Member Posts: 399 Pioneering
    edited March 2020
    Thank you, in the end managed to do next 3 weeks of orders at asda.  Saved the list after 2nd order so the 3rd was very quick.
  • Abdi_ScopeAbdi_Scope Scope Posts: 234 Pioneering
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,998

    Scope community team

    I'm really glad you managed to get this sorted @worried33. If anyone else is struggling for slots, it's worth checking back throughout the day as sometimes more slots are released or others either relinquish their slots or don't check out in time.
    You can always 'fill your basket' ready in case a slot becomes available to save time.
    Senior Community Partner
    Scope
  • skullcapskullcap Posts: 172 Member
    anisty said:
    I managed to get a big pack of  cous cous last week and that is a great store cupboard staple. Just make it up with some chicken or veg stock (stock cube) and then put through what ever you have: chicken, tuna, ham, fried onion, sweetcorn, pepper, peas. Anything at all.

    Years ago I went to live in Tunisia for 4 years when it was certainly not westernised as it is today.
    Out of 7 days a week, I was served up cous cous with either mutton or goat. for a main meal. It was eaten with a type of hard bread and with using fingers only.

    If I never see another plate of the damn stuff I will be happy.

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