PIP, DLA and AA
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New claim

lou72lou72 Member Posts: 17 Connected
1st time posting. A bit of history.
Applied pip sept 2018 no points, done MR and no points. Appealed for tribunal, had this july 2019 got 6 care 4 mobility so no award.  My conditions have worsened and complete change of medications, so decided to reapply.
Applied for pip 24th march 2020. Had telephone assessment 12th may 2020 with capita healthcare professional and some1 from dwp just listeningto the assessment. Dwp received report 26th may. I received report 12th june.  Assessor recommends enhanced care 13 points standard mobility 10 points.
 I Phoned 2day for an update to say case manager has sent my report back to capita.
Y would this be? Can they change the points on my report? The report was very accurate and no lies were in it. Many thanks in advance

Replies

  • janer1967janer1967 Member Posts: 11,205 Disability Gamechanger
    Hi and welcome to the community, in answer to your question the report is only the assessors recommendation, it is up to the decision maker from DWP what award you get and yes they can award different ti the report.

    They usually go with the report but sometimes they have other evidence which may contradict the assessors report.

    Also yes they can send it back to the assessors if they think the report isnt accurate, this can mean the assessor needs to amend the report or go with it and even sometimes means they need to do another assessment. It could just mean something isnt completed correctly,

    I hope you asre not waiting too long for a decision to be made and keep us updated on outcome
  • lou72lou72 Member Posts: 17 Connected
    Ty for ur response. Been waiting 8 weeks now for a decision, so hoping I hear soon. Will keep u updated. Fingers crossed 🤞🍀
  • Chloe_ScopeChloe_Scope Scope Posts: 10,653 Disability Gamechanger
    Fingers crossed @lou72
    Scope

  • Lou67Lou67 Member Posts: 891 Pioneering
    Aww good luck hope you hear soon take care 😊
  • mikehughescqmikehughescq Member Posts: 6,651 Disability Gamechanger
    lou72 said:
    1st time posting. A bit of history...

    Had telephone assessment 12th may 2020 with capita healthcare professional and some1 from dwp just listeningto the assessment.
    If true this would be extraordinary. There is no way anyone from DWP could or should listen to the assessment. 
  • lou72lou72 Member Posts: 17 Connected
    At the start of my telephone assessment the capita assessor introduced herself to me and then asked my permission if some1 from the pip department  could join the call but they wouldn't be asking any questions only listening to the assessment. 
    That person joined the call and explained who they were and the assessment  started.
    When I received assessment report it was very accurate and  no inaccuracies in it. So now dont understand y it has been sent back to capita 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Are you sure it was someone from DWP? It's very strange for this to happen because the assessment process is nothing to do with DWP.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • lou72lou72 Member Posts: 17 Connected
    That's who they introduced themselves as. I'm in n.ireland if that would make any difference 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    No, it shouldn't make any difference.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • mikehughescqmikehughescq Member Posts: 6,651 Disability Gamechanger
    Again, as both @poppy123456 and I have said it would be extraordinary for someone from PIP to be on the call without the most comprehensive explanation as to why. I’m not hearing it.
  • lou72lou72 Member Posts: 17 Connected
    Update on my claim.
    Phoned pip 2day and was told I haven't been awarded anything so they totally disregarded the assessment report, which the assessor recommended 13 points for care and 10 for mobility. Dont even know y I even bothered having an assessment for if dwp weren't going to agree with. Cant wait to wot the letter says.
    Mental health well and truly messed up, 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    lou72 said:
    Update on my claim.
    Phoned pip 2day and was told I haven't been awarded anything so they totally disregarded the assessment report, which the assessor recommended 13 points for care and 10 for mobility. Dont even know y I even bothered having an assessment for if dwp weren't going to agree with. Cant wait to wot the letter says.
    Mental health well and truly messed up, 

    Are you sure they told you correctly on the phone what the decision is. Although they can go against the report but it's very rare. I would ring them again and speak to someone else because it is possible that the person you spoke to read the computer wrong.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Lou67Lou67 Member Posts: 891 Pioneering
    Hi Lou I’m so sorry to hear that, I though they usually go with the report, that’s such a shame, I know you’ll obviously be feeling so deflated just now, but once your upto it, get anymore evidence that wasn’t originally provided and get it in with your MR, I wish you well take care. 
  • lou72lou72 Member Posts: 17 Connected
     She wasnt going to tell me result, said for me to wait for the letter and I got upset and said I would like to know now and she definitely said no award. 

  • lou72lou72 Member Posts: 17 Connected
    Ty lou67, have already been in touch with citizens advice so just need to wait for the refusal letter
  • Lou67Lou67 Member Posts: 891 Pioneering
    I’m hoping the person on the phone has made a mistake, but best to be prepared anyway, will be thinking of you take care. 
  • lou72lou72 Member Posts: 17 Connected
    Lou67 I hope that 2 lol but I doubt it. Ty. Will update when I receive letter
  • katho31katho31 Posts: 694 Member
    Hi  :) got home 5.15pm lovely day with my auntie  <3 x how is everyone today?
  • katho31katho31 Posts: 694 Member
    @lou72 i am so sorry about this?? I haven't heard of a person with so many points then having it reduced so much before? i really cant understand why this has happened, can anyone help this lady please?
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    It can happen but it's rare. If it was me then i would have rang them again to speak to someone else.  If there isn't error in what was read today and it's a refusal then the MR is the first step and you'll have 1 month from the date of the decision to request this. If the MR decision doesn't change the decision then it's Tribunal.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • lou72lou72 Member Posts: 17 Connected
    Will give them a ring 2moro and c wot they say, hope they did read it wrong, if not need to wait on refusal letter. 
  • mikehughescqmikehughescq Member Posts: 6,651 Disability Gamechanger
    I think you’d probably have cause for complaint that they gave out the decision over the phone. A total breach of their guidance and positively dangerous from a safeguarding perspective. 
  • lou72lou72 Member Posts: 17 Connected
    I thought if the decision had been made they could give it u if u enquired about it regardless of the outcome 
  • mikehughescqmikehughescq Member Posts: 6,651 Disability Gamechanger
    No. Imagine a scenario in which someone known to be a high suicide risk is given the information that their claim has failed over the phone with no check to ensure that support is in place. 

    When you get the letter you know what it is and can make choices as to the support you need before you open it.
  • lou72lou72 Member Posts: 17 Connected
    Never thought of it that way
  • lou72lou72 Member Posts: 17 Connected

    Phoned pip and the girl defo said no award. Assessment report recommended 13 care 10 mobility. Asked wot points I'd been given by decision maker and its 6 care 4 mobility so dropped a good bit. She thinks I should have been awarded something because of the assessors report. Now have to wait on a call from case manager which can take up to 48hrs to respond


  • Lou67Lou67 Member Posts: 891 Pioneering
    Morning Lou, I’m sorry to hear that can’t believe they deducted so many points that had been recommended, if it stays the same after speaking to a CM, surely after MR it will get changed I really hopeso, it’s such a hard process to go through your in my thoughts, take care x
  • lou72lou72 Member Posts: 17 Connected
    Ty. Really hoping the the CM is in a gd mood and has a change of heart.
  • Lou67Lou67 Member Posts: 891 Pioneering
    Fingers crossed for you Lou. 
  • mikehughescqmikehughescq Member Posts: 6,651 Disability Gamechanger
    This begs the question as to what other evidence has been taken into account. It is asking the case that whilst telephone assessments have generally been good during lockdown there has been an increase in decision makers challenging points recommendations which lack an explanation or look overly generous. 

    Either way a disgrace that anything was said on the phone.
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