Theme Park Rules

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Summa
Summa Online Community Member Posts: 2 Listener
Before I retired I supported children with physical and learning difficulties in a mainstream school. I feel strongly about inclusion and access for everyone.
My question is regarding a local theme Park. Recently a 6 year old physically disabled child with learning difficulties was not allowed to go on the rides because he was unable to tolerate wearing a mask. The park said they were following Government guidelines but that is not true. This young lad would have been exempt from having to wear a mask.
Does anyone know if the Park can decide it's own rules? I am sure they can't but would like to know before I contact them to complain.
Many thanks in advance
Summa

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    HI and welcome,
    I agree that yes they can use their own rules. Although having said that do think it's rather harsh making a 6 year physically disabled child wear a mask and i would most definitely be making a complaint, if it was me.
  • Topkitten
    Topkitten Online Community Member Posts: 1,273 Trailblazing
    Yes, they can define their own rules, mostly for the sake of safety. Height and age restrictions are most common.

    TK
  • cupcake88
    cupcake88 Posts: 1,414 Trailblazing
    HI With all the merlin parks I have a pass that I had to get my doctor to write a letter which I emailed over to them basically it means that if your disabled ypu dont have to que you get given a special time to go on rides and special entrances and exits you can apply via the alton towers website and this willl be the same for all merlin theme parks I think most theme parks do offer this and special exceptions hope this helps . 
  • Summa
    Summa Online Community Member Posts: 2 Listener
    Thank you, that is really helpful, I'll pass the information on...