PIP, DLA and AA
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Update on PIP

CT1CT1 Member Posts: 28 Listener
edited August 2020 in PIP, DLA and AA
Hi all just an update on my Pip. As the people will know that have seen/read my posts I won my appeal and have constantly been in touch with both the HMCTS and the dwp. Finally I got my corrected notice back from the HMCTS after 3weeks so I contacted the dwp 2/3 days later to see if they had received it and asked what I should do next. The first person I spoke to at the dwp told me that nothing was showing on his screen and that i needed to allow 5 weeks/28 days +1week. I then rang again the next day and was told they had all the relevant paperwork/documentation and all that was needed now was for someone to act upon it. I was then told to give them 2 weeks and if I haven't heard anything to call them back. Later that day I got a call from an 0800 number but I missed the call so I then googled it to find out it was a dwp number that is apparantely allocated to someone working from home with the dwp. I then contacted the dwp again on the PIP number to see if it was them and they couldn't inform me of anyone trying to ring me from such a number. Will be on the phone again Monday to see if I can be enlightened and also to find out when I will actually get a letter from them stating what and when I will receive my payments. 

Replies

  • Cher_ScopeCher_Scope Posts: 3,404

    Scope community team

    Hi @CT1 It sounds like you have had a frustrating time of it.  Let us know how you get on after calling them tomorrow.  I have my fingers crossed that you will be clearer about it all. 
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  • CT1CT1 Member Posts: 28 Listener
    Oh I have Cher. Its only been goin on since Nov 2018. Am hoping tomorrow I can get some clarification from them. I have seen elsewhere that apparantely they ring you to get your bank details. Can't see why this is so as they already have them. However if they do do that then at least I may end up getting a date as to when I will receive what is owing and also what I'm meant to get 4 weekly. I will keep the forum updated and thanks. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    It's a standard thing to ring after a Tribunal win to ask about bank details and whether you've been in hospital anytime since the start of your PIP award.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • CT1CT1 Member Posts: 28 Listener
    That's nice to know poppy123456. I had a phone call from a 0800 number on Friday but I missed it. I ended up googling it and found out it was a dwp worker that's works from home but when I tried ringing it back I couldn't get through to anyone. It just said they will try to contact me again so am hoping that will be tomorrow. The pip number I have in my phone for the dwp couldn't tell me if anyone had tried to ring. 
  • AwesomelorenzoAwesomelorenzo Member Posts: 108 Connected
    So you got it yeah? So why do you need to contact them again?
  • CT1CT1 Member Posts: 28 Listener
    I got awarded it by the tribunal but I haven't heard anything from the dwp so that's why I need to contact them again. 
  • AwesomelorenzoAwesomelorenzo Member Posts: 108 Connected
  • janer1967janer1967 Member Posts: 9,283 Disability Gamechanger
    Hi

    Well done for your win, it is quite normal to get a call for bank details before they make a payment just to check they have all the details correct. It isnt usually very long after that you get your money.

    Fingers crossed you get something sorted soon
  • CT1CT1 Member Posts: 28 Listener
    Thanks janer1967. I don't suppose u know the answer to this do u. Have heard it can take 6 to 8weeks to get ur payment but do u know if that is 6 to 8weeks from the date they got the original decision notice or 6 to 8weeks after they got the corrected notice? 
  • janer1967janer1967 Member Posts: 9,283 Disability Gamechanger
    Timescales are only a guide so dont pay too much attention 

    I it all depends on the workload of your case manager but having had missed call is positive 

    I waited 6 weeks after my win to call and spoke to my case manager who got the payment authorised that day and I got it next day 
  • CT1CT1 Member Posts: 28 Listener
    OK. Mine is 6weeks today from the date the dwp got the original notice decision but over 7weeks since the actual tribunal date. How do u find out who ur case manager is please? 
  • janer1967janer1967 Member Posts: 9,283 Disability Gamechanger
    Ring DWP and ask to be put through to them sometimes they request them to call back though if they are not available 
  • CT1CT1 Member Posts: 28 Listener
    OK janer1967 thank you. 
  • CT1CT1 Member Posts: 28 Listener
    Sorry janer1967 but do u know if it is the 6 to 8weeks from the original decision notice or the corrected decision notice? Just be nice to get all the facts before I get on the phone to them. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Most likely from when it was returned back to DWP. Although as janer has advised, the timescales is just a guide and no one can tell you exactly how long it will take. All you can do is ring DWP again because they are the only ones that can tell you anything.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • CT1CT1 Member Posts: 28 Listener
    OK thanks poppy123456
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    No problem.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Tori_ScopeTori_Scope Posts: 4,099

    Scope community team

    Let us know how it goes @CT1!
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  • CT1CT1 Member Posts: 28 Listener
    I will keep the platform informed. Am waiting on a phone call tomorrow from the case manager
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