Can you send private messages to the Scope team?

MarkN88

If so, how? 

Or is it just the email address I have to use? 

leeCal

Yes you can.
under your name at the top right hand side of the page there are four icons, click on the second one in from the left, that’s the pm button, click on new message etc.

MarkN88

Yeah I tried, then when I type in the name I want it doesn’t locate that person. 

leeCal

I’ve found the same thing, I kept trying repeatedly. If I remember rightly you don’t use the @ sign before the name, good luck.

MarkN88

Yeah, I haven’t used the @ sign either. 

I was trying to message Tori, maybe could you send me a private message please, Tori?

Jamesd49

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

leeCal

In this edit box you need to use the @ sign before a name, but in the private message box you don’t use the @sign before a name. Quirky but true.

it takes several attempts, writing and deleting and writing again, no idea why.

MarkN88

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

MarkN88

leeCal said:

In this edit box you need to use the @ sign before a name, but in the private message box you don’t use the @sign before a name. Quirky but true.

it takes several attempts, writing and deleting and writing again, no idea why.

Tried loads. I’ve gave up haha. 

Jamesd49

MarkN88 said:

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

No idea, the council obviously don't care about people and it's causing me stress trying to get the support which will help me 

MarkN88

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

No idea, the council obviously don't care about people and it's causing me stress trying to get the support which will help me 

Have you accessed the complaints procedure on your councils website? You need to get a letter together with your complaint and get that sent off, then give them a reasonable amount of time to respond. They cant refuse to allow you to complain. 

lisathomas50

After you press new message you have to use the @ and then the name to add them to private message  when you start to message you don't need the @ 
Hope that helps 

Tori_Scope

Sorry I didn't catch this earlier @MarkN88. I'm not sure why the direct message function isn't working for you. I've made a note of this so we can look into it. 

It is usually better for us if you email the [email protected] inbox, however. We all work varying hours on different days, but we do all have access to the community email inbox and get to the emails as soon as we can. 

MarkN88

lisathomas50 said:

After you press new message you have to use the @ and then the name to add them to private message  when you start to message you don't need the @ 
Hope that helps 

Nah, still not working Lisa. 

Tori_Scope said:

Sorry I didn't catch this earlier @MarkN88. I'm not sure why the direct message function isn't working for you. I've made a note of this so we can look into it. 

It is usually better for us if you email the [email protected] inbox, however. We all work varying hours on different days, but we do all have access to the community email inbox and get to the emails as soon as we can. 

I will use the email address moving forward. 

Jamesd49

Tori_Scope said:

Sorry I didn't catch this earlier @MarkN88. I'm not sure why the direct message function isn't working for you. I've made a note of this so we can look into it. 

It is usually better for us if you email the [email protected] inbox, however. We all work varying hours on different days, but we do all have access to the community email inbox and get to the emails as soon as we can. 

Can you review my thread about adult social care? As I made some suggestions for @Ross_Scope but never heard anymore 

Jamesd49

MarkN88 said:

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

No idea, the council obviously don't care about people and it's causing me stress trying to get the support which will help me 

Have you accessed the complaints procedure on your councils website? You need to get a letter together with your complaint and get that sent off, then give them a reasonable amount of time to respond. They cant refuse to allow you to complain. 

@MarkN88 I will try, I just hate dealing with the council as they simple don't care or want to follow the social care act 

MarkN88

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

No idea, the council obviously don't care about people and it's causing me stress trying to get the support which will help me 

Have you accessed the complaints procedure on your councils website? You need to get a letter together with your complaint and get that sent off, then give them a reasonable amount of time to respond. They cant refuse to allow you to complain. 

@MarkN88 I will try, I just hate dealing with the council as they simple don't care or want to follow the social care act 

The thing you need to remember though, to get to the ombudsman you need to go through the councils procedure first. I would engage with it now so you can try and get the positive out one you want. 

Jamesd49

MarkN88 said:

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

MarkN88 said:

Jamesd49 said:

I was trying to figure out the same, as I tagged @Adrian_Scope and @Ross_Scope in my thread but they never replied. 

Did you have a think about how you would best tackle the issue you were having? 

No idea, the council obviously don't care about people and it's causing me stress trying to get the support which will help me 

Have you accessed the complaints procedure on your councils website? You need to get a letter together with your complaint and get that sent off, then give them a reasonable amount of time to respond. They cant refuse to allow you to complain. 

@MarkN88 I will try, I just hate dealing with the council as they simple don't care or want to follow the social care act 

The thing you need to remember though, to get to the ombudsman you need to go through the councils procedure first. I would engage with it now so you can try and get the positive out one you want. 

Thanks I will try it.