Employment and Support Allowance (ESA)
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Hi, I'm turkeyemmalou! My ESA hasn't been paid.

turkeyemmalouturkeyemmalou Member Posts: 1 Listener
Hi I was due esa today rang up took me 2 hours to get through , they said there computer system was down I’m just wondering if anyone knows on when I’d be paid now been waiting all day 


  • janer1967janer1967 Member Posts: 9,237 Disability Gamechanger
    Hi there 

    Sorry you haven't been paid the question is really one only they can answer 
  • Cher_ScopeCher_Scope Posts: 3,404

    Scope community team

    Hi @turkeyemmalou and welcome to our community,

    I'm sorry you haven't received your payment on time.  Unfortunately, it does seem to be something that only speaking with them would clarify, so I'd try to get through again and hopefully this time the computer system will be working!

    Please let us know how you get on.  Also, just to notify you, I've moved this thread to our ESA category and tweaked the title to let others know what it's about :)  Fingers crossed for you. 
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  • chiariedschiarieds Community Co-Production Group Posts: 8,041 Disability Gamechanger
    edited April 16
    Hi @turkeyemmalou - & welcome to the community. This unfortunately is a complaint that several of our members make every now & again, & it seems to be mainly problems with ESA getting paid. Usually, once contacted, a payment is made that day, so, as mentioned, you'll need to contact them again, sorry,
  • woodbinewoodbine Community Co-Production Group Posts: 3,785 Disability Gamechanger
    If the system is down they may need to do a clerical or manual payment, you could try phoning them Saturday morning as they seem to be working weekends some weeks.
    my advice is given freely and is correct to the best of my knowledge.
  • lexib11lexib11 Member Posts: 6 Listener
    I have just had same problem no payment today 
  • MarkN88MarkN88 Member Posts: 816 Pioneering
    lexib11 said:
    I have just had same problem no payment today 
    I’ve answered on your thread you created. 
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