Changing your profile picture problem

chiarieds

In trying to help another member do this, as they mentioned avatars, which had me puzzled, I've lost my picture. When you go to 'Change your picture', a message comes up to 'Choose an avatar, & 'Save avatar.' What is this about? How do you now change your picture, or add the one you previously had, as there isn't an option for this?

chiarieds

Hi @Tori_Scope - can you help with this please?

66Mustang

Just had a play with it to see if I could help and seem to have lost mine too!

66Mustang

This is what the box looks like for me, no option to select an avatar

chiarieds

Thank you for trying to help @66Mustang - that's how I lost mine in trying to help another member. Great you got a screenshot. What is it with the mention of avatars?

Tori_Scope

Hi @chiarieds @66Mustang. I'd actually just noticed that you both seem to have lost your profile pictures.

Thanks for the screenshot @66Mustang Could you both let me know what kind of device you're using (e.g. smartphone, tablet, laptop etc.) and the browser you're using? You can email this to [email protected] if you'd prefer. 

I'll forward those details on to a colleague, who can look into this. I'll also take a look in the meantime to see if it's anything I can fix. It could be that there's been some sort of update or bug we're not aware of. 

Sorry for the inconvenience! 

chiarieds

Thank you @Tori_Scope - I use a desktop computer & Firefox.

Tori_Scope

Hmm. I'm able to change your profile picture (which is an avatar), and I'm also able to change mine in the usual way @chiarieds (hence the temporary 'test' picture, don't worry, I'll remove it ), with the usual 'choose file' option. 

Tori_Scope

Cheers @chiarieds, I'll pass this on. Apologies again. 

chiarieds

Hi @Tori_Scope - thank you for trying to help. I've tried clearing my cache, but am still getting the same message as in the screenshot 66Mustang provided. There's no 'choose file' option.

chiarieds

I've just tried with another browser I occasionally use (SeaMonkey - used with Linux) & it's just the same.

Tori_Scope

How strange @chiarieds. I'll send it to my colleague, who will take a look and bring it up with the people that power our site. 

It might not be a problem with the actual browser, but having that kind of information helps them to replicate the issue on their end so that they can look into what's happened. 

Do you (plus you @66Mustang) usually stay logged in to the community, or do you tend to log back in and out every time? Did you log out and in recently? 

chiarieds

I normally stay logged in. I didn't log out, but had to sign in when trying with this SeaMonkey browser.

Tori_Scope

That's good to know, thanks @chiarieds. 

66Mustang

I use an iPad (Safari browser) and also a computer (Mac OS - Safari browser) and have the same issue on both

66Mustang

Also - I stay logged in as well but I just tried logging out and back in and still the same issue

Tori_Scope

Thanks @66Mustang

Tori_Scope

For anyone following this: the problem should now be resolved. If you're still having trouble uploading/changing your profile picture, please let us know. 

66Mustang

  

Caz_Alumni

@66Mustang Is that smiley face good news? Has the issue been resolved for you? I hope so!

66Mustang

Yes!

Caz_Alumni

Excellent! Thank you.

Dragonslayer

Tori_Scope said:

For anyone following this: the problem should now be resolved. If you're still having trouble uploading/changing your profile picture, please let us know. 

Now I'm having the same problem. I went to change my Picture and get the same message as the others did? 

Ross_Scope

Dragonslayer said:

Tori_Scope said:

For anyone following this: the problem should now be resolved. If you're still having trouble uploading/changing your profile picture, please let us know. 

Now I'm having the same problem. I went to change my Picture and get the same message as the others did? 

Thanks for letting us know, I will pass this on. 

Dragonslayer

@Ross_Scope
Tried once again to change my picture but now I'm only getting the avatar option? Can you help please.

Cher_Inactive

@Dragonslayer
 Are you getting the option to upload a picture below the rows of avatars?  I've circled it in red below.


Please let me know and we'll see what we can do! Apologies about this.

Globster

@Cher_Scope
I am able to change avter but I still don't option to upload my own picture I have tried to do this my iPad and Mac computer

Cher_Inactive

@Globster Oh heck, thanks for letting me know.  It does seem like the problem has re-emerged so I'll pass on the details.  Thank you

Dragonslayer

@Cher_Scope
Hi Cher
No. I am not getting the choose photo option. I only get the avatar option? Please Fix!!

chiarieds

I was able to get my profile picture back a short while ago. Just having looked, I can now see avatars, which altho mentioned previously weren't showing. Not that I want to change my picture, but I think I'm now seeing the same as @Dragonslayer - some avatars, but 'Choose file' is just not showing as in your link above @Cher_Scope

Cher_Inactive

@Dragonslayer @chiarieds Oh no, I really apologise.  We're working on this and will get an update to you asap.  

Adrian_Scope

Hello all,
We've done some fiddling about today and believe this should now be resolved. It'd be great if @Dragonslayer, @chiarieds, @Globsterand @66Mustang can confirm whether they're able to upload their own custom avatar.

chiarieds

Thank you @Adrian_Scope - this would now be possible. Just hope this issue stays resolved!

Globster

Thank you @Adrian_Scope
I also hope that the problem has been resolved 

peteofherts

Does the website support Gravatars?

Tori_Scope

I don't believe so unfortunately @peteofherts