Changing your profile picture problem

Hi @chiarieds @66Mustang. I'd actually just noticed that you both seem to have lost your profile pictures.

Thanks for the screenshot @66Mustang Could you both let me know what kind of device you're using (e.g. smartphone, tablet, laptop etc.) and the browser you're using? You can email this to community@scope.org.uk if you'd prefer. 

I'll forward those details on to a colleague, who can look into this. I'll also take a look in the meantime to see if it's anything I can fix. It could be that there's been some sort of update or bug we're not aware of. 

Sorry for the inconvenience! 

Hmm. I'm able to change your profile picture (which is an avatar), and I'm also able to change mine in the usual way @chiarieds (hence the temporary 'test' picture, don't worry, I'll remove it ), with the usual 'choose file' option. 

How strange @chiarieds. I'll send it to my colleague, who will take a look and bring it up with the people that power our site. 

It might not be a problem with the actual browser, but having that kind of information helps them to replicate the issue on their end so that they can look into what's happened. 

Do you (plus you @66Mustang) usually stay logged in to the community, or do you tend to log back in and out every time? Did you log out and in recently? 

That's good to know, thanks @chiarieds. 

For anyone following this: the problem should now be resolved. If you're still having trouble uploading/changing your profile picture, please let us know.