Companies that don’t listen

marybottomley
marybottomley Online Community Member Posts: 900 Empowering
edited May 2021 in Everyday life
Does anyone else find that companies treat you differently when they find out you are disabled especially when you are trying to make a complaint or needing he
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Comments

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,057 Championing
    Hi @marybottomley I haven't personally experienced this. But saying that I haven't needed to complain recently.
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Thank you for your feedback 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    You are lucky my problem is with a company on line
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Is your comment regarding accessibility @marybottomley, or another issue? 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    It’s accessibility and other issues 
  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    How have you addressed the issues? Verbally or written format? 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Verbally 
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    You might want to read this post we made earlier in the year @marybottomley, if your concern relates to the accessibility of a website or app in particular. 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    It’s about support service after you have bought the product 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    I had issue this week I bought a table and chairs online 

    When I got a call about delivery I explained I was in a wheelchair so could they ensure it came after 3pm so I wasn't on my own 

    As they said delivery was contactless i knew I couldn't get it in myself 

    They said they couldn't ensure delivery time but would get email that morning and delivery was anything from 7am to 9pm 

    I told them if I was alone at the time I would just send it back with them as if would be left unsecured outside or block the door 

    Fortunately the email came and delivery was 5pm to 9pm slot 

  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    That is good then my problem is something not working and trying the company pick it up so they can look at it
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    It’s hard when it’s big company 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Ok I will try
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Also it’s hard when the shop has closed in your town
  • Tori_Scope
    Tori_Scope Scope Posts: 12,464 Championing
    Also it’s hard when the shop has closed in your town
    Ah, so is that why you're struggling to get them to pick it up @marybottomley? 

    Have you had any luck finding the right person to email? 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Correct 
    no because I haven’t had time to look
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    The company doing what they say when they say they will do it and not mess us around 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    It’s a laptop by John Lewis 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    Thank you I will contact them tomorrow 
  • marybottomley
    marybottomley Online Community Member Posts: 900 Empowering
    I have contacted the company but still struggling with them

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