Companies that don’t listen

marybottomley

Does anyone else find that companies treat you differently when they find out you are disabled especially when you are trying to make a complaint or needing he

Sandy_123

Hi @marybottomley I haven't personally experienced this. But saying that I haven't needed to complain recently.

marybottomley

Thank you for your feedback 

woodbine

I can complain with the best of them when I have to, but haven't been treated differently.
Must admit i've had seizures in almost every store you can name and every single one has been fantastic and have always looked after me and my OH .

marybottomley

You are lucky my problem is with a company on line

Ross_Alumni

Is your comment regarding accessibility @marybottomley, or another issue? 

marybottomley

It’s accessibility and other issues 

MarkM88

How have you addressed the issues? Verbally or written format? 

marybottomley

Verbally 

Ross_Alumni

You might want to read this post we made earlier in the year @marybottomley, if your concern relates to the accessibility of a website or app in particular. 

marybottomley

It’s about support service after you have bought the product 

janer1967

I had issue this week I bought a table and chairs online 

When I got a call about delivery I explained I was in a wheelchair so could they ensure it came after 3pm so I wasn't on my own 

As they said delivery was contactless i knew I couldn't get it in myself 

They said they couldn't ensure delivery time but would get email that morning and delivery was anything from 7am to 9pm 

I told them if I was alone at the time I would just send it back with them as if would be left unsecured outside or block the door 

Fortunately the email came and delivery was 5pm to 9pm slot 

marybottomley

That is good then my problem is something not working and trying the company pick it up so they can look at it

woodbine

@marybottomley if you are getting know where then my advice would be to look up who the sales director is and e mail him/her directly.

marybottomley

It’s hard when it’s big company 

woodbine

To be fair and honest bigger companies are usually more transparent when it comes to signalling who's who and how to contact them.

marybottomley

Ok I will try

marybottomley

Also it’s hard when the shop has closed in your town

Tori_Scope

Also it’s hard when the shop has closed in your town

Ah, so is that why you're struggling to get them to pick it up @marybottomley? 

Have you had any luck finding the right person to email? 

marybottomley

Correct 
no because I haven’t had time to look

woodbine

Could I ask what the item is @marybottomley as it makes a difference as to how you might expect the complaint to be handled?