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DWP had no knowledge of my completed PIP assessment, what's happened?

eleanor95eleanor95 Member Posts: 6 Listener
edited June 17 in PIP, DLA and AA
I applied for pip on 2nd February and had my assessment on the 19th may phoned today because I hadn't heard anything since the assessment and basically got told they hadn't heard I had my assessment and he said he would get case manager on to it to work out what's going on and should he within the next 4 weeks .. I'm just wondering if anybody else has gone through this? And did they hear back within 4 weeks ? and am I right for worrying now 


  • janer1967janer1967 Member Posts: 11,160 Disability Gamechanger
    Hi there 

    You may find your assessment report has been sent to audit which causes delays 

    It is nothing to worry about it is a random check on quality of assessors and not you 

    This may not be the case but is a possibility 
  • eleanor95eleanor95 Member Posts: 6 Listener
    @janer1967 heya I got contacted by pip this morning asking me to contact capita and when I phoned capita they inform me that my claim is in audit what does that mean from now then ? 
  • Cher_ScopeCher_Scope Posts: 4,011

    Scope community team

    edited June 17
    Hi @eleanor95

    This government 'PIP assessment guide' webpage outlines more about audits from point 3.4 onwards, saying they take place to assess the quality of the assessors (health care professionals) advice to ensure it:
    ...complies with the required standards and that it is clear and medically reasonable. [Audits] also provide... assurance that any approach to assessment and opinion given is consistent so that, irrespective of where or by whom the assessment is carried out, claimants with conditions that have the same functional effect will ultimately receive the same benefit outcome.
    There's nothing at all for you to worry about here, but you might experience some delay in receiving a decision while the process is carried out.  

    I hope you've found some comfort in knowing what's happening and now it's just a case of waiting I'm afraid.  Good luck :) 

    Just to let you know, I've tweaked the title of your thread to help our other members spot your question.
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  • MarkN88MarkN88 Member Posts: 1,272 Pioneering
    It just means the report is going through an audit process. To check it was completed the way it should have been and to the required standards. It’s nothing to worry about because it’s to do with if the assessor is completing their reports to the required standard. 

    There’s nothing you can do, it will just take as long as it will take and if you provided a mobile telephone number when you applied you should get a text message when the DWP receives the report. 
  • janer1967janer1967 Member Posts: 11,160 Disability Gamechanger
    Glad my guess was right 

    As all have said the only impact for you is a delay 

    Once audit 8s complete it will go to dwp and to a decision maker to decide your outcome you will then be notified by letter of the decision 
  • eleanor95eleanor95 Member Posts: 6 Listener
    So once it's with DWP will it be the same them up to 8 weeks before I get decision? 
  • MarkN88MarkN88 Member Posts: 1,272 Pioneering
    Yes once the DWP receive it, a decision maker will be allocated and a decision can take up to 8 weeks. 
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