If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Still nothing!!! 19 weeks and I haven't had an acknowledgement text

RoxyCRoxyC Member Posts: 24 Connected
edited July 2 in PIP, DLA and AA
Am i just unlucky? Someone I know applied for PiP after I did and has had her assessment and I've not even had a text to say they acknowledge my paperwork. We live in the same borough so our paperwork went to the same office. I know each claim is different but 19 weeks???? Not even an acknowledgement text. 


  • janer1967janer1967 Member Posts: 11,205 Disability Gamechanger
    Hi and welcome 

    Have you tried to contact them and make sure they have the paperwork 

    If not I suggest you do 
  • woodbinewoodbine Community Co-Production Group Posts: 4,534 Disability Gamechanger
    It can be the luck of the draw timing wise but you should have had a confirmation of receipt, so as above a quick call to check is in order,
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • RoxyCRoxyC Member Posts: 24 Connected
    My mum rang them at the beginning of June and they confirmed they have my paperwork. I cant call as I cant hear so rely heavily on on other means of contact. My mum is my appointee due to hearing difficulties 
  • dave392dave392 Member Posts: 42 Courageous
    If  it’s any help I waited from Oct 2020 finally got assessment 15th June 2021 i never had any correspondence from them either it’s just a waiting game I’m afraid 
  • cupcake88cupcake88 Member Posts: 957 Pioneering
    My one took a long time also but if you are awarded pip you do get back payed to when you applied . I applied for mines last feb and I didn’t have assessment till like July I think it was then I got my decision in August 
  • Luna51Luna51 Member Posts: 78 Courageous
    I don't think many people have an acknowledgement to be fair (I am my daughter's appointee) and we didn't, but equally it is frustrating to be kept waiting for so long.
    As @janer1967 advised, you could ask your Mum to call for an update, it can take over an hour to get through, so be prepared.. 

    Best Wishes 😊
  • RoxyCRoxyC Member Posts: 24 Connected
    Thank you all for the advice. It just puzzles me how this service is so inconsistent. 🤔 some have regular contact, letters and texts and others get absolutely nothing. You would think there was a strict process that applies to all claimants. 
  • RoxyCRoxyC Member Posts: 24 Connected
    As an update, my mum called them yesterday and the paperwork was sent to the assessment team on the 28th of may. Apparently the assessments go in date order so it's a case of waiting now for a letter to confirm the assessment date and time. 
  • Ross_ScopeRoss_Scope Posts: 4,214

    Scope community team

    Hopefully not too long then @RoxyC :) 
    Online Community Coordinator

    Talk to our chatbot and give us feedback on the community.
Sign in or join us to comment.