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Challenging case managers
Hi new to here, I had to update pip due to change in conditions. I got a call out the blue from a case manager few weeks ago which was very distressing for me as I suffer from extreme anxiety. I answered all his questions I got letter saying no changes to award just the length of time to award increased but they owe me money, however this isn't possible if no increase has been made. So I called them and I've been told I was awarded enhanced mobility by 2 different case managers and that the original case manager needed to change it on the system. So yesterday the original case manager called and was very rude and abrupt on the call saying he didn't award enhanced mobility at all, he said he needed to speak with his supervisor and would call me back between 1 qnd 3 this didn't happen, how do I complain about this whole situation when 2 other case managers clearly stated I was awarded it. I have asked for a mandatory reconsideration but I just feel as though I've been given the run around from this case manager from day one and now he is covering up his mistakes. How do I complain about the was this has been dealt with. My nerves are shot to pieces can't eat sleep and I'm barely functioning with thw stress never mind daily pain 🙃