ESA payment not gone in bank

salahort

Hi any advice would be fab as I’m stressing out a lot 
i am in receipt of esa and just been awarded pip, I received back payment of pip last week and my esa payment is due in today and it’s not gone into my bank as it normally does, any ideas as why as nothing else has changed 

janer1967

Hi and welcome to the community 

We hear of lots members this happens to usually just a blip in the system 

All you can do is call them as soon as they are open 

salahort

Hello 
thank you for taking time to reply, I am very worried as to why, fingers crossed it is merely a blip. I’ve never had an issue before, I struggle immensely with anxiety having to call but I’ll attempt to be brave shortly and ring whoever to find out 

thanks again 

calcotti

If your PIP includes a Daily Living and your ESA is income based, you live alone and no one claims Carer’s Allowance, or the carer element of UC, for looking after you then you can ask ESA about the Severe Disability Premium which will in crease your ESA entitlement.

salahort

Oh ok I haven’t heard of that before, I’m in support group for esa and enhanced daily living for pip, I don’t have any other support apart from my daughter who lives with me who’s at uni but living at home, so unsure if that makes any difference. 

Thank you tho I’ll look into it 

calcotti

salahort said:..my daughter who lives with me who’s at uni but living at home, 

As your daughter lives with you then you will not be eligible for SDP.

Ross_Alumni

Hello @salahort

Welcome to the community, good to see you join us. Sorry to hear your ESA hasn't been paid in as normal, but hopefully it's just a straight forward system error and is resolved soon.

molly3587

Hi mine was the same last week with esa give them a call as i was waiting in the que i received a apology of them and the payment went in with out speaking to them just say on the aoutomated question why you are calling no payment was really quick hope this helps

Tori_Scope

Have you been able to give them a call @salahort? I can struggle with phone calls too, but I hope you've been able to get through to them