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janejr
Community member Posts: 150 Empowering
Hi everyone I have a friend who had a text message from ESA saying to contact them as soon as possible regarding some ESA payments they may owe them. The phone number is for ESA but he's worried they want to assess him on the phone straight away. Do they need to give you an appointment for this he's worried they will turn it in to one when he phones. Thank you everyone for being here x
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Hi there
It is very unlikely it will be a assessment but as they say a call to discuss other matters
It isn't dwp that do assessment it is outsourced companies
Assessment usually take place after review forms have been completed1 -
DWP have been known to send text messages asking the claimant to call them regarding their benefit claims, especially if the person doesn't answer their phone to unknown numbers. Nothing to worry about.
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