Text message

janejr
janejr Community Member Posts: 151 Empowering
in Employment & Support Allowance (ESA)
Hi everyone I have a friend who had a text message from ESA saying to contact them  as soon as possible regarding some ESA payments they may owe them. The phone number is for ESA but he's worried they want to assess him on the phone straight away. Do they need to give you an appointment for this  he's worried they will turn it in to one when he phones. Thank you everyone for being here x 

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  • janer1967
    janer1967 Community Member Posts: 21,922 Championing
    Hi there 

    It is very unlikely it will be a assessment but as they say a call to discuss other matters 

    It isn't dwp that do assessment it is outsourced companies

    Assessment usually take place after review forms have been completed 
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    DWP have been known to send text messages asking the claimant to call them regarding their benefit claims, especially if the person doesn't answer their phone to unknown numbers. Nothing to worry about.

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