Capita keep putting phone down before I can get to the phone for my assessment. Anyone else?

vonnie23

I'm new to scope, I am having major problems with Capita over telephone assessment,the assessment failed twice, because the assessor is not allowing the phone long enough to ring for me to answer it.i have cerebellar ataxia neuropathy vestibular areflexia and chronic inflammatory demyelinating polyneuropathy, my hand eye coordination is terrible,my sight reduced by 40% ..the assessor when calling hear the ring at their end but it's delayed ring at mine,so because I don't answer literally with seconds they are putting the phone down,classing it as a missed call...Has anyone else had this experience

Tori_Scope

Welcome to the community @vonnie23 Thanks for joining. Just to let you know, I've renamed your post slightly and moved it into our PIP category.

I'm sorry to hear that you've been having this problem. Is it a landline you're using? 

vonnie23

Yes it is a landline, my husband even did a test call (as capita use witheld number,we made sure that wasn't barred)
The issue is,they allegedly ring,but my phone doesn't ring just flashed up missed call witheld number.when we did test call from Mobile, on the mobile you hear ringing,but the landline does not ring immediately there's a delay..

poppy123456

Sounds like there could be problems with your phone. Have you tried a different phone? Do you have a mobile number that they can ring you on?

vonnie23

There's nothing wrong with my phone,I have had test calls done by BT,also by neighbours..BT say they believe Capita when they call it comes via the phone exchange and Capita are cancelling the call after two rings,which is not enough to come through to my landline...We are in rural Lincolnshire we do not get a mobile signal in the house

vonnie23

 I have informed capita of this by 4 emails,no response,even sent a video of a neighbor using there mobile ( they're on different network)ringing my number,you can hear ringing,but my landline doesn't ring for at least 4 rings after... I informed them by phone,also informed PIP, it falls on deaf ears..it is though getting very distressing now

Tori_Scope

Hi @vonnie23 I was just wondering whether you managed to get your assessment sorted in the end? Sorry that we didn't have many other suggestions for you, and that you didn't manage to get a response from Capita.