Capita keep putting phone down before I can get to the phone for my assessment. Anyone else? — Scope | Disability forum
New to the community? Remember to read our community guidelines and our community house rules.
Concerned about another member's safety or wellbeing? Find out how to let us know.

Capita keep putting phone down before I can get to the phone for my assessment. Anyone else?

vonnie23
vonnie23 Member Posts: 4 Listener
edited September 20 in PIP, DLA, and AA
I'm new to scope, I am having major problems with Capita over telephone assessment,the assessment failed twice, because the assessor is not allowing the phone long enough to ring for me to answer it.i have cerebellar ataxia neuropathy vestibular areflexia and chronic inflammatory demyelinating polyneuropathy, my hand eye coordination is terrible,my sight reduced by 40% ..the assessor when calling hear the ring at their end but it's delayed ring at mine,so because I don't answer literally with seconds they are putting the phone down,classing it as a missed call...Has anyone else had this experience

Comments

  • Tori_Scope
    Tori_Scope Posts: 6,115

    Scope community team

    Welcome to the community @vonnie23 :) Thanks for joining. Just to let you know, I've renamed your post slightly and moved it into our PIP category.

    I'm sorry to hear that you've been having this problem. Is it a landline you're using? 
    Online Community Coordinator, she/her

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • Teddybear12
    Teddybear12 Member Posts: 782 Pioneering
    Hi @vonnie23 Sorry to hear you are having problems. Why is there a delay with the phone ringing at your end? Is this something that can be fixed ? I hope you soon manage to sort things out. Take care.
  • vonnie23
    vonnie23 Member Posts: 4 Listener
    Yes it is a landline, my husband even did a test call (as capita use witheld number,we made sure that wasn't barred)
    The issue is,they allegedly ring,but my phone doesn't ring just flashed up missed call witheld number.when we did test call from Mobile, on the mobile you hear ringing,but the landline does not ring immediately there's a delay..
  • poppy123456
    poppy123456 Member Posts: 23,910 Disability Gamechanger
    Sounds like there could be problems with your phone. Have you tried a different phone? Do you have a mobile number that they can ring you on?
  • vonnie23
    vonnie23 Member Posts: 4 Listener
    There's nothing wrong with my phone,I have had test calls done by BT,also by neighbours..BT say they believe Capita when they call it comes via the phone exchange and Capita are cancelling the call after two rings,which is not enough to come through to my landline...We are in rural Lincolnshire we do not get a mobile signal in the house
  • Teddybear12
    Teddybear12 Member Posts: 782 Pioneering
    edited September 19
    @vonnie23 Can you let them know that they need to let the phone ring for longer and explain why ? Mind you most people would struggle to reach a land line within two rings. Good luck.
  • vonnie23
    vonnie23 Member Posts: 4 Listener
     I have informed capita of this by 4 emails,no response,even sent a video of a neighbor using there mobile ( they're on different network)ringing my number,you can hear ringing,but my landline doesn't ring for at least 4 rings after... I informed them by phone,also informed PIP, it falls on deaf ears..it is though getting very distressing now

Brightness

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.

Fancy a chat in our virtual coffee lounge?

Put the kettle on and have a chat in our coffee lounge with other members. We talk about hobbies, games and anything else you can think of!

Cerebral Palsy (CP) Online Cafe

Here's a new opportunity for people with CP or a similar disability (aged 20+) to get together and chat. The sessions are in partnership with CP Sport so you can find out more and meet people from both organisations.

Are you struggling?

Read our 'Coping with stress, low mood and isolation' support thread for a run-down of ideas on how to banish those blues and feel happier.

What do you think about the community?

Complete our feedback form and tell us how we can make the community a better space for you.

Information about COVID-19

If you have questions about the virus, please read our information and support which includes guidance on benefits, getting food and essentials and Cerebral Palsy.

Back to school this September?

Read tips on how to settle back in and handle any worries you or your children might be having this new term.