If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

How long do paper based assessments take and what do they do?

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family33
family33 Community member Posts: 105 Courageous
edited October 2021 in PIP, DLA, and AA
Hi does anyone know how long pip paperbase assessments take and what actually do they do? Iv been told by one caller handler that they are trying to contact my cpn ,they have phone numbers, my cpn says nobody has called, then today another call handler says they have been trying since July, I'm confused as I only sent the application in end of June, then previous to that another handler says if canot contact cpn, they will ask myself for that info they need , very strange that they said been trying for 3 months . Any advice is appreciated. 
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Comments

  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    There is no timescales for this. If they have enough of evidence to do the paper based they will, otherwise it will be either a telephone or face to face assessment. Unfortunately, there's nothing more you can do but wait.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • family33
    family33 Community member Posts: 105 Courageous
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    Thankyou.
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    My form was sent off on 9th August, I was expecting a text or letter about an assessment at some point which never materialised....last week a different amount appeared in my bank account and the following day I received my award letter..so mine was around 9 weeks from sending it to receiving the money in my account.  Mine was a chance of circumstances but I believe it’s the same form as the review one.
  • family33
    family33 Community member Posts: 105 Courageous
    edited October 2021
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    @DuffersMum oh wow thanks for letting me know this, mine is a first ever claim.
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    Hope you hear something soon x
  • family33
    family33 Community member Posts: 105 Courageous
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    @DuffersMum
    Thankyou me too.
  • family33
    family33 Community member Posts: 105 Courageous
    edited October 2021
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    I'm just confused how from July they haven't managed to contact my cpn and my claims is just sitting there.
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    It's because backlogs are huge. The estimated timescale is 10 months.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • family33
    family33 Community member Posts: 105 Courageous
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    I can't see that's tru in my case really poppy because they said been trying to contact her since July, but she said nobody has done that yet , but I do agree on the backlog ,thanyou.
  • family33
    family33 Community member Posts: 105 Courageous
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    Well its a good job I rang the assessment centre again today ,got a lovely lady who said somthings not right here ,so she speaks to the assessor and tells me that in her words my paper paperbased got started on in July and then put aside, so she said they are now on it today ,so just goes to show that claims can be pushed to one side and be forgotten. So fingers crossed 
  • family33
    family33 Community member Posts: 105 Courageous
    edited November 2021
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    Well after ringing yesterday and the call handler spoke to the assesor iv just had my assessment out of the blue because my cpn couldn't be reached, seemed to have gone OK, and said might take up to 8 weeks , so all I can do is hope and wait.How long should I wait to request the report?
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    About a week to request the report. Although, if you suffer anxiety then requesting the report may not be a good idea because if it's not exactly what you expected it often makes people feel even worse than they were already.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • family33
    family33 Community member Posts: 105 Courageous
    edited November 2021
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    I understand that will be very true .thankyou
  • family33
    family33 Community member Posts: 105 Courageous
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    Hi poppy I have just recieved a txt saying they have my assessment report , "that was quick" can I request the report now if I want it?
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    It's normal for them to return it that quick. Yes, you can request it.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    Please remember that the report is not the decision, it's a recommendation based on their opinion of everything. Though, they do mostly go with the report, it has been known for them to go against it.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • family33
    family33 Community member Posts: 105 Courageous
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    Oh that's more added worry then gosh just want it all over.Thankyou poppy.
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    Which is why it may not be a good idea to request it.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • family33
    family33 Community member Posts: 105 Courageous
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    Morning poppy ,do DWP ring people now and tell them their decision, I have read that some people have had calls I'm wondering if that's people with Mental health issues?
  • poppy123456
    poppy123456 Community member Posts: 57,213 Disability Gamechanger
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    No, it's rare for them to do this. If it's your first time claim and you're successfully awarded money usually goes into the bank before you receive the decision letter. Providing you're not transfering from DLA.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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