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Technical support

TurkBish
TurkBish Member Posts: 3 Listener
edited November 3 in Start here and say hello!
Hi need bit of advice on a Monarch XL 8 LTD Edition

Comments

  • TurkBish
    TurkBish Member Posts: 3 Listener
    Hi any advice would be appreciated
    My mum's scooter was slowing and even stopping at times then speeding up again. So I changed the speedbot then it was fine, but now it dramatically slows down on an incline needing to be turned up to full speed not stopping but almost, but when going on the flat it works fine on a speed below 5
    Any advice ?
  • Ross_Scope
    Ross_Scope Posts: 5,464

    Scope community team

    Hello @TurkBish

    Welcome to the community, I hope you are well.

    Sorry to hear that you are having difficulty with your mum's mobility scooter. I am unsure of what you could suggest as I have no experience in this regard, but I hope others might have some ideas. 

    Have you contacted the manufacturer to see what they would recommend?
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  • TurkBish
    TurkBish Member Posts: 3 Listener
    I am thinking this is not an issue with a particular model 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser Posts: 593 Pioneering
    Hi @TurkBish

    Thanks for reaching out to us. Unfortunately, similar to @Ross_Scope, this is not an area of my expertise which means I am hoping someone with more knowledge about Monarch XL 8 LTD Edition can respond to you soon. However, in the meantime, I want to reassure you that we have seen your post and we will try our best to support you. I have found some contact details for Monarch Mobility if this helps! Firstly, there is the contact form at https://monarchmobility.com/contact-us/ and you can also call them at 0800 002 9633 or email them at [email protected] Their opening hours are Monday-Friday: 9:00am-5:30pm and Saturday 9:00am - 3:00pm. I hope this helps  :D
    I am a Scope volunteer. I have knowledge about the following subjects, gained through professional settings such as high level education or employment: autism spectrum disorder, dyslexia, down's syndrome, social, emotional and mental health difficulties, assistive technology and education. Pronouns: She/her.

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