PIP assessment in audit 3 weeks for capita to call and say second assessment needed

ellbell12345

Hi guys, so I had my telephone interview on the 26th July … as a lot of peoples comments I had not received a text saying DWP have received my report so after 11 days I rang capita to find out my report was chosen for audit. 3weeks pass I received a phone call from them stating my first assesment wasn’t robust enough and I need to attend another … in asking for a copy of the 1st assessment the response I got it had been DELETED following on I agreed to book another assessment on the phone … later on during the day my mother decided to call back and raise a complaint with the assessment provider  as she helps with my ongoing conditions … to which they have cancelled my 2nd assessment and conveniently my 1st assessment hadn’t been deleted and could be used with the phone call of complaint which my mother went into full details of my health conditions … the phone call was left at they were requesting my doctors report and haven’t heard nothing for a week as yet … 20 weeks since first claiming …. 

I have also called DWP yesterday to notify them of my original assessment date and what was going on and they said they would chase it up for me… 

Just wondered if anyone else has experienced this with the assessment providers?

poppy123456

Sometimes reports are chosen for audit but this is random and there's nothing you can do, if this happens. It just means they are checking the assessor did their job correctly. I can't imagine the first report was deleted but there is likely issues with it which is why they are asking for another assessment.

When a report is in audit there's no timescales how long it will remain there but it won't be returned to DWP until the audit has been completed.

The reason why they wouldn't send you a copy of it is because the health assessment providers don't do this. Only DWP can send a copy once it's been returned to them.

20 weeks isn't that long incomparison to some members we have here. It's also worth remembering that when you ring PIP or any other DWP department you are not specking to someone from DWP, it will be someone from a call centre.

ellbell12345

Thank you poppy … I myself thought that it couldn’t of been deleted … I guess it’s just a waiting game now

ill keep updating my process on here 

many thanks 

L_Volunteer

Good luck with the waiting game @ellbell12345. How are you feeling about the waiting game?

If we can do anything to support you in the meantime please don't hesitate to reach out to us.

We are all here for you and you don't have to face this, or anything else, alone if you don't want to 

ellbell12345

Thank you L_volunteer for your kinds words … I’ll be honest it’s sending my anxiety through the roof… I’ve just recently 5 weeks ago had surgery for one of my on-going health issues … so the process is stressing…  I’m attempting to heal {post op) whilst in the process being told I have to do another assessment without any indication as to what was wrong with the first assessment has really caused great distress to me …. As I say it will just be a waiting game now I guess 🙂

Tori_Scope

It sounds like you have a lot on your plate @ellbell12345! 

How do you feel the surgery went? 

ellbell12345

Update ") 
Today 17th May got a call to say my case had gone to tribunal and I had won the case asked a few questions about hospital stays and confirming bank details ... does anyone know roughly how long it takes to receive back payment of monies owed ... many thanks for all your support on my journey 

Adrian_Scope

Hello @ellbell12345. Thanks for coming back to share your update with us and congratulations on your successful tribunal.
I believe monies owed can take up to around 8 weeks to be received. Hope you're not waiting too long!

BJC

Thanks for the reply, I did forget to add that I did receive a call a few weeks ago to ask if I had returned to work and advised no still on sick leave and if I was driving I informed them no as haven't been able to drive single I had the stroke, 
I have read through the comments and conversations prior to signing up and must say that it's been a big help.
Many thanks 

BJC

I have now been advised that my telephone assessment will be on the 9th January at 11 am, the caller went into details of what I have to do if I do not get the call, so a bit apprehensive if I will actually get the call.

Jimm_Scope

They do that with everyone @BJC I had mine scheduled very early in the morning and it was in fact late! But it was quite nice because they actually called me to let me know what was happening and why it was late. They told me they were looking for someone to take over and would update me. The person who was meant to be doing my assessment was absent that day but it still happened as there was another assessor free, which they called me back to let me know about before I then had the assessment 30 minutes later. 

BJC

So I have been trying to get a copy of the report, DWP don't have it as it's still with capita, called them and it's going through quality checks and they can't advise how much longer before it's sent over, now I know why I have had no text, but the lady at DWP did say that they are trying to get completed in 3 weeks once received and to call DWP back once I get a text message.

poppy123456

Sounds like the report was chosen for audit, which does happen sometimes. Once the audit is completed it will be returned to DWP. From there a decision can take anything up to 12 weeks, rather than the 3 weeks you were advised by the call centre staff.

BJC

@poppy123456, thank you for the update, I will update the outcome when it's finally completed, hoping it is passed over soon as I first made the claim November 3 2023, 
Thank you.

BJC

Pip assessment had gone for audit, today I have received another callback from the assessor to go through 4 more questions that she needed to go over, hopefully now it will be sent to DWP, so will wait for a text message. 

BJC

@Biblioklept, it's been quite stressful really, especially when I got another call again today today to check a further question, she said hopefully that's all she needed, so now I have to wait to see if it's actually gone back to DWP.

BJC

So after another 45 minutes on hold, been advised that the report still has not been passed back from capita to DWP, the assessor said yesterday after a second call that she had all she needed and would send over, starting to think that she may not have been as nice as she sounded, if not back tomorrow I will be calling capita again.

poppy123456

When it’s in an audit it’s not the assessors decision when it’s ready to be returned. It won’t be returned until the audit has been completed. There’s no timescales for this. I’ve known one of my reports being in audit for 6 weeks. 

To be honest, it’s not helping you by ringing because each time you do that someone else will tell you something completely different. 

I totally understand the stress it causes but there’s nothing more you can do but wait. Try to think about something else while you wait. Once it’s returned it could be up to 12 weeks for a decision. 

BJC

@poppy123456, thank you for the advice, I think I will just wait for DWP to get in touch, seems to be that they do not realise that added anxiety this causes, 
Hopefully I can let you know the outcome soon.
Thank you.

poppy123456

DWP have nothing to do with the audits.

BJC

My assessment was completed on 09/01/2024 had a further call back two days later and it's still not been sent to DWP it's still being audited, how long does it normally take.
Thanks