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Struggling to top up

angie47

I need help with top up vouchers for my gas and electric smart meters I'm really struggling to top up I'm going with out gas for some time .I have allot off health conditions including athurtus so I will need my heating on as cold makes my athurtus worser I also suffer from depression and anxiety and mental health issues..

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Comments

Sue_Alumni

Good morning @angie47 and welcome to the online community

Thank you for you query. Can you explain whether you are having problems getting a voucher or is it it the process of activating the code that is problematic. Do you have problems accessing a post office or a shop signed up to PayPoint.

I have found some information from citizens advice about what to do when you struggle to top up your meter.

I also attach a link to our energy support service . Do feel free to email them or call and arrange a telephone appointment.

Our expert advisers can help and talk you through a wide range of topics related to your energy and water needs, including managing fuel debt, accessing benefits and grants, and applying for free fuel vouchers (subject to certain conditions).

It sounds as if you are struggling. Are you able to share with us how you are coping or do you feel that you are not managing at all ? Do you live alone or do you have some support.

Take care
Sue