Had PIP Assessment last Wednesday — Scope | Disability forum
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Had PIP Assessment last Wednesday

rebel11
rebel11 Community member Posts: 1,636 Pioneering
It started bizarrely, the day before, a lady called from Independent Assessments (can't rightly remember the name of the organisation) she said that 'I would be called at 12.30pm tomorrow'. I told her 'I wanted the Assessment recorded, she said 'I'd have to do it'.' I said 'o.k.'.

Call arrived at 12.30pm. The gentleman said 'he was calling from the Department of Works and Pensions' and is ringing to carry out the Assessment.

That was his first mistake, he should of said 'he was ringing from Capita Pip (as per Capita's website).

I'd already started recording, then remembered I had to tell him about recording the Assessment.

He said 'he had to read something out to me to gain permission'.
Then disappeared for a whole 5 minutes looking for it. That is totally 'ridiculous'.

He read out 'titles' from the form, I had the form in front of me, but didn't refer to it until half way through. He was very 'robotic'.

I'm sure he was about to laugh at the end, but stopped himself.
He said a decision in about 12 weeks or so. 


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Comments

  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    edited December 2022
    Correction: -

    He should of said 'ringing from Independent Assessment Services' (as explained in the letter sent by them').

    Not the following:

    'That was his first mistake, he should of said 'he was ringing from Capita Pip (as per Capita's website).'
  • poppy123456
    poppy123456 Community member Posts: 52,406 Disability Gamechanger
    edited December 2022
    Both of those do PIP assessments but t
    it depends on where you live. This will tell you who covers which areas https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/610293/personal-independence-payment-postcode-map.pdf
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    I'm down South, but he should of stated which Assessment company he was from (that's on the appointment letter), not state that he was ringing from the DWP.   
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    Filled in the complaint form, ready to post. 
  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
    Hi and welcome 

    It was a mistake but that alone doesn't really warrant a complaint in my opinion i would wait and keep them onside 
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    janer1967 said:
    Hi and welcome 

    It was a mistake but that alone doesn't really warrant a complaint in my opinion i would wait and keep them onside 
    It could be a genuine mistake, but the Independent Assessment Services (formely ATOS) has form for this kind of thing, it's worrying if he doesn't know who he works for, he's 'misrepresented' who he works for to me. Independent Assessment Services job is done as far as the PIP process is concerned, they've done the assessment and sent the report off. I'd rather complain now then later, they will only say, 'why did you wait to complain?'.   

  • poppy123456
    poppy123456 Community member Posts: 52,406 Disability Gamechanger
    It's not unusal for them to answer with mine name is X and i'm from DWP.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    It's not unusal for them to answer with mine name is X and i'm from DWP.
    From memory, this is the sort of stuff they were told to stop doing as it was being done deliberately, as it was / is misleading. They DWP / IAS / CAPITA also tell claimants to beware of fraudsters who ring up pretending to be from the DWP. 

    The appointment letter states the following:

    'The Health Professional will identify themselves by telling you their name and that they are calling from Independent Assessment Services.'  
  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
    At the end of the day it won't change the outcome of your claim and that is what you need to be concerned with but obviously you feel strongly about this and the need to bring it to their attention 
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    janer1967 said:
    At the end of the day it won't change the outcome of your claim and that is what you need to be concerned with but obviously you feel strongly about this and the need to bring it to their attention 
    Exactly that, I have MAS, one condition is tough enough to deal with. I want the DWP to do what it says on the 'tin', they fall short regardless. Their agents (IAS, CAPITA etc) need to do what they say, again they are falling short and thus profiting from their failures. 

    If the DWP were fair, then I would be concerned / worried about my claim, but I know they are 'unfair', so I have 'zero' expectations, but I believe I have the 'tools and ability' to deal with their 'unfairness'. 

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    I can really hear how you feel they are falling short @rebel11. Not least with one condition being tough enough to deal with.

    In an ideal world, what would help things to feel more manageable for you at the moment? Please don't hesitate to let us know if there's anything we can do to support you.

    Wishing you the best of luck with your claim. Please feel free to let us know how it goes and if you need any support in the meantime.

    You don't have to face this, or anything else, alone if you don't want to. Take care for now and we will look forward to, hopefully, hearing from you again soon  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    I can really hear how you feel they are falling short @rebel11. Not least with one condition being tough enough to deal with.

    In an ideal world, what would help things to feel more manageable for you at the moment? Please don't hesitate to let us know if there's anything we can do to support you.

    Wishing you the best of luck with your claim. Please feel free to let us know how it goes and if you need any support in the meantime.

    You don't have to face this, or anything else, alone if you don't want to. Take care for now and we will look forward to, hopefully, hearing from you again soon  :)
    Thank you for your support.
    I've had one condition for 30 years, one 14 years and one for 4 years. I had an operation, the first thing the Doctor said after the operation is 'you must have a high pain threshold'. So I could get really ill, but not know about it. Which isn't great.  
  • Cartini
    Cartini Community member Posts: 1,108 Pioneering
    janer1967 said:
    Hi and welcome 

    It was a mistake but that alone doesn't really warrant a complaint in my opinion i would wait and keep them onside 

    Completely agree.
  • hass
    hass Community member Posts: 194 Courageous
    Hi all

    Hope your doing well?.

    I had my pip telephone consultation  Thursday 8 Dec 2022.

    I think it went disastrous. 
    I didn't complete  the form.

    Lady said that it wasn't mandatory 

    Some weeks prior I spoke to pip  and the gentleman  said to my mines moved up the chain 
    And it doesn't matter if I complete  form or not.
    Anyway way  as the assessment  went on  she mentioned  that they failed to see the copd letters from  the consultant  and it was even missed out  at tribunal back in 2018 thereabouts 
     Had they seen this I would have received the high rate mob.

    I can't work out the 100 meter rule basically I told her I can walk but have to stop as my breathing  gets worse

    I rely on taxis.

    My  standard mobility  was awarded for can't make unfamiliar journeys  without causing stress.

    She also went on about my childhood after school I got upset  as I was taken out of the country against  my will 
    Then she stopped and  said to wait for 6 weeks 
    But I need to send evidence of other health matters and change in health

  • hass
    hass Community member Posts: 194 Courageous
    Apologies  for typo  errors 
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    edited December 2022
    Cartini said:
    janer1967 said:
    Hi and welcome 

    It was a mistake but that alone doesn't really warrant a complaint in my opinion i would wait and keep them onside 

    Completely agree.
    Completely agree with what?
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    hass said:
    Hi all

    Hope your doing well?.

    I had my pip telephone consultation  Thursday 8 Dec 2022.

    I think it went disastrous. 
    I didn't complete  the form.

    Lady said that it wasn't mandatory 

    Some weeks prior I spoke to pip  and the gentleman  said to my mines moved up the chain 
    And it doesn't matter if I complete  form or not.
    Anyway way  as the assessment  went on  she mentioned  that they failed to see the copd letters from  the consultant  and it was even missed out  at tribunal back in 2018 thereabouts 
     Had they seen this I would have received the high rate mob.

    I can't work out the 100 meter rule basically I told her I can walk but have to stop as my breathing  gets worse

    I rely on taxis.

    My  standard mobility  was awarded for can't make unfamiliar journeys  without causing stress.

    She also went on about my childhood after school I got upset  as I was taken out of the country against  my will 
    Then she stopped and  said to wait for 6 weeks 
    But I need to send evidence of other health matters and change in health

    If there is a process in place, filling in the form part of that, but the DWP are an odd bunch. Make sure you send in the evidence etc.  
  • hass
    hass Community member Posts: 194 Courageous
    Can I not request  the report of essessment  I can't remember  what I said.

    I feel dreadfull  chest infection 

  • poppy123456
    poppy123456 Community member Posts: 52,406 Disability Gamechanger
    You can request the assessment report once it's returned. However, it's not always the best idea to request this because it often causes more anxiety than you may already be experiencing. Sometimes it's better to just wait for the decision but it's your choice whether you request it or not. YOu need to contact PIP for this.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    edited December 2022
    hass said:
    Can I not request  the report of essessment  I can't remember  what I said.

    I feel dreadfull  chest infection 

    That's two of us, antibiotics, cough mixture etc. So far not much change, hopefully better in few days.  

    I've rung up for the Assessment several times, but keep giving up. Will just wait.  

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