Had PIP Assessment last Wednesday
Comments
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Janer doesn't know it's a 'mistake', pure speculation. If the Assessor has used the same introduction (wrongly) in the last 50 assessments, then is it still a mistake? What we do know (the appointment letter even says this) is that he should be saying 'I'm calling from Independent Assessment Services'.Cartini said:0 -
I suspect the way you interact with people (or not, as the case may be) was a contributory factor to the assessors approach.rebel11 said:
Janer doesn't know it's a 'mistake', pure speculation. If the Assessor has used the same introduction (wrongly) in the last 50 assessments, then is it still a mistake? What we do know (the appointment letter even says this) is that he should be saying 'I'm calling from Independent Assessment Services'.Cartini said:
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You need to do what you think is right but complaining about them not introducing themselves correctly isn't going to get you an award
You would be better putting your energy into your evidence6 -
I think you mean 'incorrectly'.janer1967 said:You need to do what you think is right but complaining about them not introducing themselves correctly isn't going to get you an award
You would be better putting your energy into your evidence
Why have you linked the complaint to the award? The two are different. I'm not doing that, I've done everything I can at this time for the award, made the initial call to the DWP, sent off the form / evidence, had the Assessment, just need to wait (long wait) for them to come back to me.0 -
Cartini said:
I suspect the way you interact with people (or not, as the case may be) was a contributory factor to the assessors approach.rebel11 said:
Janer doesn't know it's a 'mistake', pure speculation. If the Assessor has used the same introduction (wrongly) in the last 50 assessments, then is it still a mistake? What we do know (the appointment letter even says this) is that he should be saying 'I'm calling from Independent Assessment Services'.Cartini said:
So all of 20 seconds, that is funny.0 -
I am linking it purely to say as I did it won't affect the award which is the priority
I won't comment any further I was only trying to help but seems its a waste of my time
Good luck1 -
Good luck in your search for help. Pedant.rebel11 said:Cartini said:
I suspect the way you interact with people (or not, as the case may be) was a contributory factor to the assessors approach.rebel11 said:
Janer doesn't know it's a 'mistake', pure speculation. If the Assessor has used the same introduction (wrongly) in the last 50 assessments, then is it still a mistake? What we do know (the appointment letter even says this) is that he should be saying 'I'm calling from Independent Assessment Services'.Cartini said:
So all of 20 seconds, that is funny.
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People start threads for various reason, some need help, some to state their experience. I'm sure Admin would agree this is the case.Cartini said:
Good luck in your search for help. Pedant.rebel11 said:Cartini said:
I suspect the way you interact with people (or not, as the case may be) was a contributory factor to the assessors approach.rebel11 said:
Janer doesn't know it's a 'mistake', pure speculation. If the Assessor has used the same introduction (wrongly) in the last 50 assessments, then is it still a mistake? What we do know (the appointment letter even says this) is that he should be saying 'I'm calling from Independent Assessment Services'.Cartini said:
So all of 20 seconds, that is funny.0 -
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Got the 'We now have all the information we need to make a decision' letter.
No text sent, although they have a mobile number.0 -
That's a standard letter sent to everyone.
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It's something, I've tried countless times to get though on the phone line, normally I'd stick with it, but beaten on getting through by the DWP.poppy123456 said:That's a standard letter sent to everyone.
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It seems like Independent Assessment Services might be subcontracting DWP assessments to IPRS. My assessor's Linkedin says he works for IPRS, the appointment letter says IAS.
So IPRS is either contracted directly by DWP or IPRS is subcontracted by IAS who are directly contracted by the DWP.
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@rebel11
Outsourcing is often used to help ease backlogs and workloads and I am quite sure that is why claimants are now being dealt with at a greater speed and DWP are seemingly catching up with decisions for awards and reviews.
IPRS Health, is an award winning company that provides these often needed outsourcing solutions to employers, insurers and government organisations.
Ultimately no matter which company an assessor is employed and salaried to they are all working for, assessing for and representing on behalf of the DWP.
Hopefully you will have your decision made very soon.
Regards
Schoolmum
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schoolmum said:@rebel11
Outsourcing is often used to help ease backlogs and workloads and I am quite sure that is why claimants are now being dealt with at a greater speed and DWP are seemingly catching up with decisions for awards and reviews.
IPRS Health, is an award winning company that provides these often needed outsourcing solutions to employers, insurers and government organisations.
Ultimately no matter which company an assessor is employed and salaried to they are all working for, assessing for and representing on behalf of the DWP.
Hopefully you will have your decision made very soon.
Regards
Schoolmum
Thanks for input, I had my decision, award declined, will do the MD, then Appeal if necessary.
At the start of the assessment he said 'My name is XXXXXX XXXXXX, I'm calling from the Department of Works and Pensions', he clearly isn't, they (DWP) don't carry out assessments themselves. Also the appointment letter states exactly how he should introduce himself. That is so basic, no doubt the first thing he should of been trained on.
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@rebel11
Sorry but I really think you are overthinking and reading to much into his introduction.
As the assessor was working on behalf of the DWP I feel that is more than likely the easiest way for him to inform and help claimants to understand the nature of the call and who he is representing. We are all aware that it is the DWP that we have rang or written to when starting our PIP claim so its maybe easier to acknowledge quicker what the call is in aid of.
If you were to attended a face to face interview they are usually held in a DWP building so that also comes across as the reason you are there....to see an assessor who is working on behalf of the DWP.
Outsourcing happens in all walks of life for example if you go into Marks and Spencer you may have 6 checkouts in front of you. 2 may be manned by actual M and S employee's, 3 manned by an outsourced agency and 1 by a different outsourced agency but they will all have M and S name badges, be dressed in M and S uniforms, and you wouldn't be aware of any difference.
I was actually employed and salaried by Capita for a long time in my career but was often outsourced to provide training for several companies ie British Gas, BT, National Trust, Scottish Power and several utility companies, but I was always seen as the face of and shown as representing the company in question.
Good luck with your MR.
Regards
Schoolmum
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Thanks, in that case the DWP / IAS shouldn't send out appointment letters stating the following:schoolmum said:@rebel11
Sorry but I really think you are overthinking and reading to much into his introduction.
As the assessor was working on behalf of the DWP I feel that is more than likely the easiest way for him to inform and help claimants to understand the nature of the call and who he is representing. We are all aware that it is the DWP that we have rang or written to when starting our PIP claim so its maybe easier to acknowledge quicker what the call is in aid of.
If you were to attended a face to face interview they are usually held in a DWP building so that also comes across as the reason you are there....to see an assessor who is working on behalf of the DWP.
Outsourcing happens in all walks of life for example if you go into Marks and Spencer you may have 6 checkouts in front of you. 2 may be manned by actual M and S employee's, 3 manned by an outsourced agency and 1 by a different outsourced agency but they will all have M and S name badges, be dressed in M and S uniforms, and you wouldn't be aware of any difference.
I was actually employed and salaried by Capita for a long time in my career but was often outsourced to provide training for several companies ie British Gas, BT, National Trust, Scottish Power and several utility companies, but I was always seen as the face of and shown as representing the company in question.
Good luck with your MR.
Regards
Schoolmum‘The Health Professional will identify themselves by telling you their name and that they are calling from Independent Assessment Services.’
I have no problem with outsourcing, but I do have a problem with a professional saying he works for the DWP, when he doesn't. Especially when IAS has told me beforehand what he should be saying.
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Focusing on the assessor not introducing themselves correctly won't get you an award
Put your energy into you'd claim and evidence5
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