delay in decision

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chevy790
chevy790 Online Community Member Posts: 16 Connected
in PIP, DLA, ADP and AA
capita assessment 15th april-- changing from dla to pips after 22 years--letter from pips 7th may said they had all info needed to make desicion-its now 7 weeks 2 days no verdict-rang today-very rude lady-i was told ill have to wait on letter coming-i asked how long?-as long as it takes-she hung up any one know actual time it takes for descision? thanks

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  • Ami2301
    Ami2301 Online Community Member Posts: 7,877 Championing
    Hi @chevy790 sorry to hear you are still waiting, the waiting time for a decision can vary as it depends on or if there are a backlog of claims in your area. Hopefully you don't have to wait too much longer!
  • CockneyRebel
    CockneyRebel Online Community Member Posts: 5,188 Championing
    Have you asked for a copy of the assessment report ?

  • chevy790
    chevy790 Online Community Member Posts: 16 Connected
    no i wasnt aware you could do this until i actually recieved decision---------i will contact capita today and ask them can i have it-cab told me this morning they are having serious problems with pips people and complaints about rudeness when you ring help line-in my area they tell me it is normally maximun 6 weeks for decision although she knew of numerous ones that only took 3-4 weeks-----pips are not co operating with them either-----she rang on my behalf but was told they could only speak to claimant -she handed phone to me--sorry we cant help you at moment as computers are down-cab girl said this is a common ploy they are coming up with now-thanks for help
  • buzzer
    buzzer Online Community Member Posts: 104 Empowering
    @chevy790
    you would need to contact DWP for a copy of the report not the assessors who are Capita in your area.

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