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Motability with Toyota Warrington getting my 1st car turned into a nightmare
Biospine
Member Posts: 8 Listener
After constant delays, a salesman that seemed incompetent, failed to inform us of delays with receiving the car, not returning our calls and then when you did speak with him he kept calling my Husband by the wrong name on the phone. We complained to his manager who promised to keep an eye on things and gave us courtesy cars (which were too low for me to get in and out of).
I usee to work in the car industry so know that the sales team get plenty of notice as to when new cars are arriving at the showroom, no not Toyota Warrington, got 2 days notice, impersonal (not even addressed to me Dear Mrs etc) 1 lined email " your car will be ready to pick up Monday or Tuesday, let me know which...neither was convenient. We advised this and the salesman was awkward and rude about it, again addressing my Husband by the wrong name.
Then came the day to pick up my new car, IMAGINE MY HORROR WHEN IT COMPLETELY THE WRONG COLOUR AND WAS SITTING THERE FILTHY, COVERED IN DIRTY, DRIED RUSTY WATER SPOTS, DEAD LEAVES, BUGS AND CRUD FROM IT'S JOURNEY ON THE TRANSPORTER!
Of course the salesman was nowhere to be seen, day off, the manager waived the advance, which was equal to a months rental, as the correct colour could not be supplied until 2020 but that wasn't possible as my model has been removed from the scheme anyway. So I'm stuck for 3 years with a colour I did not want.
To make matters worse, the manager then asked me not to downgrade my feedback to Toyota as it would cause him loads of paperwork, he promised to discipline the salesman instead and added he had issues before like this with him. So why does he still work there as the Motability sales advisor, he didn't even get the insurance set up correctly for us?
I feel that this would never have happened if I had been a normal Contract Hire customer, I worked in the trade, a new car is polished for the customer to collect, instead my Husband had to spend 2 hours cleaning it and waxing it...it looked second hand when we picked it up😟. Only knocking of a couple of hundred quid for the wrong colour car?????
I feel that there has been an element of discrimination about this, it's put me off the scheme. I'm worried about complaining as I'm at the mercy of the dealership for services and courtesy car supply but feel the attitude has been very much that it's benefits paying for my car so I've had to put up with what I've been given.
Not even a phone call or email apology.
I usee to work in the car industry so know that the sales team get plenty of notice as to when new cars are arriving at the showroom, no not Toyota Warrington, got 2 days notice, impersonal (not even addressed to me Dear Mrs etc) 1 lined email " your car will be ready to pick up Monday or Tuesday, let me know which...neither was convenient. We advised this and the salesman was awkward and rude about it, again addressing my Husband by the wrong name.
Then came the day to pick up my new car, IMAGINE MY HORROR WHEN IT COMPLETELY THE WRONG COLOUR AND WAS SITTING THERE FILTHY, COVERED IN DIRTY, DRIED RUSTY WATER SPOTS, DEAD LEAVES, BUGS AND CRUD FROM IT'S JOURNEY ON THE TRANSPORTER!
Of course the salesman was nowhere to be seen, day off, the manager waived the advance, which was equal to a months rental, as the correct colour could not be supplied until 2020 but that wasn't possible as my model has been removed from the scheme anyway. So I'm stuck for 3 years with a colour I did not want.
To make matters worse, the manager then asked me not to downgrade my feedback to Toyota as it would cause him loads of paperwork, he promised to discipline the salesman instead and added he had issues before like this with him. So why does he still work there as the Motability sales advisor, he didn't even get the insurance set up correctly for us?
I feel that this would never have happened if I had been a normal Contract Hire customer, I worked in the trade, a new car is polished for the customer to collect, instead my Husband had to spend 2 hours cleaning it and waxing it...it looked second hand when we picked it up😟. Only knocking of a couple of hundred quid for the wrong colour car?????
I feel that there has been an element of discrimination about this, it's put me off the scheme. I'm worried about complaining as I'm at the mercy of the dealership for services and courtesy car supply but feel the attitude has been very much that it's benefits paying for my car so I've had to put up with what I've been given.
Not even a phone call or email apology.
Replies
Use this link to make a formal complaint regarding what happened https://www.motability.co.uk/contact-and-support/complaints/