Can you complain to Capita online?

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KnobblyKnees
KnobblyKnees Online Community Member Posts: 42 Contributor
in PIP, DLA, ADP and AA
Found a Capita webpage that asks you to click a link to contact them and just opens a blank Google page. Very funny Capita, almost as funny as the 'jokes' your assessor entered on my file.

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,

    The complaints procedure for Capita is to email or write to them, as stated in this link. http://capita-pip.co.uk/en/complaints.html

  • KnobblyKnees
    KnobblyKnees Online Community Member Posts: 42 Contributor
    Thanks again Poppy.
  • cristobal
    cristobal Online Community Member Posts: 984 Championing
    @knobblyknees - if I remember correctly (and my memory isn't that good unfortunately) when I wrote my letter seemed to get 'lost'.

    I tried again by email and I got an acknowledgement within a couple of days.

    I'd do it by email if I had to complain again...
  • KnobblyKnees
    KnobblyKnees Online Community Member Posts: 42 Contributor
    That doesn't surprise me. The DWP stated they didn't receive my PIP application until I stated I got a proof of posting receipt weeks ago then amazingly it turned up that very afternoon. I fired off an e-mail to Capita whether it'll do any good who knows?

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