Replies

• poppy123456 Member Posts: 22,218 Disability Gamechanger

  December 2019

  Hi,

  
  

  The complaints procedure for Capita is to email or write to them, as stated in this link. http://capita-pip.co.uk/en/complaints.html
  

  
  

  Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  

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• KnobblyKnees Member Posts: 42 Courageous

  December 2019

  Thanks again Poppy.
  

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• cristobal Member Posts: 966 Disability Gamechanger

  December 2019

  @knobblyknees - if I remember correctly (and my memory isn't that good unfortunately) when I wrote my letter seemed to get 'lost'.
  
  I tried again by email and I got an acknowledgement within a couple of days.
  
  I'd do it by email if I had to complain again...

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• KnobblyKnees Member Posts: 42 Courageous

  December 2019

  That doesn't surprise me. The DWP stated they didn't receive my PIP application until I stated I got a proof of posting receipt weeks ago then amazingly it turned up that very afternoon. I fired off an e-mail to Capita whether it'll do any good who knows?
  

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