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Not got backpay
floralora
Member Posts: 15 Connected
Hi, I won my PIP appeal (kinda, I didn't get what I'm entitled to but got something so I'm not complaining too much). I got a letter today in the post saying my backpay was supposed to be paid today but I checked my bank account and I haven't received it. Should I call DWP or wait until Monday?
Replies
absolutely call. I had an issue with my Esa this morning as no time augment went in. I called & they transferred payment within 2 hours. Good luck!
Sorry no payment went in
Let us know how you get on
Scope community team
Scope
Good luck hope you get through and it gets sorted
I just got off the phone with them and received the clarification I needed. They've given me the actual date now of when it will be paid in so I'm relieved. I don't function well with confusion and disorder. I like things to be orderly, which I guess makes me a pain in the backside to alot of people
What occurred was they were supposed to have sent out two letters at two different times, one earlier than the other, but instead sent both on the same day in the same envelope at a later date, which to be fair would cause most people confusion
Thanks for the lovely reply though 🖤
Scope community team
Scope
Their letters are definitely sometimes confusing, I have to read some of them twice to make sure I've definitely read them correctly 😂 It wasn't a big mistake on their part sending both letters together (letters had different dates), I think it was just a case of they most certainly have a huge backlog, reduced staff amongst other issues during this Covid-19 time. All in all, they happily cleared up my confusion over the phone, so I can't really moan too much... well except for that on hold music, but that's a whole different issue 😆😆
Scope community team
Scope