Is it normal for your case manager to ignore you if your dispute is with a specialist DM?
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leewill31
Community member Posts: 21 Listener
Is it normal practice if i have a dispute and its with a specalist DM to decide on that my case manager then has gone on to ignore me for 3 weeks since putting the phone down on me and not responding to 3 differnt messages that are important??
Comments
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Hi there
You may find your case manager could be on leave or absent from work
Or maybe as there is a dispute your case had been passed onto another case manager
When putting in your journal report it as a payment query so it goes to your case manager -
Thank you posted through payment option today so hopefully some kind of response soon.
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Fingers crossed let us know how it goes
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I am very worried and concerned by this all now still no response i just dont understand the silence i even phoned the helpline a few days ago just for them to say the will get my case manager to contact me but then not take my details and say a note will be put on journal which never happend??janer1967 said:Fingers crossed let us know how it goes -
I don't really know what else to suggest
Can anyone else help with your query -
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