Is it normal for your case manager to ignore you if your dispute is with a specialist DM?

leewill31
leewill31 Community Member Posts: 21 Listener
edited May 2021 in Universal Credit (UC)
Is it normal practice if i have a dispute and its with a specalist DM to decide on that my case manager then has gone on to ignore me for 3 weeks since putting the phone down on me and not responding to 3 differnt messages that are important??

Comments

  • janer1967
    janer1967 Community Member Posts: 21,921 Championing
    Hi there 

    You may find your case manager could be on leave or absent from work 

    Or maybe as there is a dispute your case had been passed onto another case manager 

    When putting in your journal report it as a payment query so it goes to your case manager 
  • leewill31
    leewill31 Community Member Posts: 21 Listener
    Thank you posted through payment option today so hopefully some kind of response soon.

  • janer1967
    janer1967 Community Member Posts: 21,921 Championing
    Fingers crossed let us know how it goes 
  • leewill31
    leewill31 Community Member Posts: 21 Listener
    janer1967 said:
    Fingers crossed let us know how it goes 
    I am very worried and concerned by this all now still no response i just dont understand the silence i even phoned the helpline a few days ago just for them to say the will get my case manager to contact me but then not take my details and say a note will be put on journal which never happend??
  • janer1967
    janer1967 Community Member Posts: 21,921 Championing
    I don't really know what else to suggest 

    Can anyone else help with your query 
  • Adrian_Scope
    Adrian_Scope Posts: 14,642 Online Community Programme Lead
    Hello @leewill31.
    Have you had any update from them? Fingers crossed this is all resolved now.

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