3rd pip assessment Help and Advice. — Scope | Disability forum

3rd pip assessment Help and Advice.

Zwill0811 Member Posts: 7 Listener
edited January 15 in PIP, DLA, and AA
I applied for pip on 4th may and I sent in lots of paperwork regarding illnesses, procedures and medication.
I had my first assessment on November 12th by telephone.
I was called  early December to say information was missing and that I was required to have another assessment on the 15th December.

I have been reading a lot of information provided here and called PIP today to obtain a copy of my assessors reports.

I was told they had not received my reports and the woman Paula gave me a telephone number 08001884881 to ask why.

I just gave that number a call and I don't like talking on the telephone and I was told that I am to have another assessment for missing information.

I was so stressed out and immediately this affects my ability to speak or think clearly especially on the telephone I thought that she had misunderstood me and explained I had the 2nd assessment for missing information but apparently I need another assessment once again missing information.

The HP has noted on my file that he tried to make contact with me.
That is not true I don't go out to miss a call
I explained to the woman I have a complete call log and that I have not missed any calls through November and December on my mobile either

She was very thorough and very patient as I had a panic attack and a meltdown during the call and she is sending me out a complaints form.

The  assessment form has never left the assessors for PIP to be able to send me a copy of the report.

There are apparently no available appointments for an assessment either 

Any advice would be very much appreciated this whole process is causing me so much stress and making me very depressed I am honestly wondering why I put myself through this 

Kind regards and Thank you in advance.


  • poppy123456
    poppy123456 Member Posts: 28,416 Disability Gamechanger
    Sometimes further assessments are needed if they don't have enough of information to write the report. I realise it's extremely stressful but what would you prefer a report to be written that is missing information or a report that is written with all the information? I know what i would prefer.
    At the moment the whole process has taken 7 months but the timescales as a guide is about 10months so you haven't been waiting as long as some people have.
    Hopefully the report will be writen and returned to DWP soon. Once this is done it can be a further 2-12 weeks for the decision.
    Also to add, i'd advise you to think twice before requesting the report because you're experiencing stress and anxiety already and the report causes so many people even more stress and anxiety, especially if it's not what they expected it to be.
  • Zwill0811
    Zwill0811 Member Posts: 7 Listener
    Thank you for replying to me and yes you're right I would prefer a full report taken.

    I will take your advice and not ask for a copy of the assessor's reports after I have the next assessment.

    I have never applied for anything  previously other than Esa on the grounds of being ill so I don't know how this works I wasn't aware that people are sometimes asked for 3 assessments .

    I did ask if I could have a face to face assessment as much as I don't like them I think these telephone assessments have not been very good for me.
    I have both psychiatric disorders and physical disabilities
  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    Zwill0811 said:
    I applied for pip on 4th may and I sent in lots of paperwork regarding illnesses, procedures and medication.
    I would consider it a lucky escape if all those went missing. PIP doesn’t require a diagnosis so evidence of diagnosis is irrelevant. You list meds on your PIP 2 form. Nothing else is needed unless the dosages alleged don’t match up with your claimed illnesses. Medical procedures you’ve had are interesting but in isolation they say nothing about your ability to perform the 12 activities of PIP. 

    What have you written in terms of real world detailed examples of the last time you attempted each activity? If nothing then now is the moment to use this time constructively and add additional information which is relevant.
  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,254 Pioneering
    Hi @Zwill0811 :) 

    Thank you for your comment, it sounds like you've been through a lot and it's been a stressful time for you. Have you considered reaching out for support for your application? That is, looking into local benefits advice support? Advice local is a great website which can show you what type of support is available for benefits etc. 

    By contacting someone from Advice local, it might relieve some stress as I'm aware that you might be able to gain support with filling in forms or appealing/challenging any decisions that you might disagree with. 

    I hope the above is helpful and if you have any further questions, please don't hesitate to ask :) 

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  • Zwill0811
    Zwill0811 Member Posts: 7 Listener
    Thankyou @mikehughescq

    I added the paperwork just as support.
    The details of activities have been detailed in my form of how I struggle with something and cannot do others.
    I have detailed every question with a full response.
    I also added extra written paperwork as there was not enough room in the form.

    I believe the calls are missing the following information.
    The assessor never covered any therapy I am attending , who takes me or what therapy it is and I attend lots.

    The other things missing are about my food intake and the fact that my  food makes me choke, I was only asked about if I can prepare a meal which I cannot do as I can't chop or lift and carry..I can't bend into an oven either

    The next would be who washes and dresses me I just explained to the woman on the telephone I told him about Zips on my leggings I was stopped from explaining that this is because I cannot draw up my legs to or push into trousers so I have help dressing and washing.
    Again I was ask about getting into the bath or shower I have help for both of these tasks even with disability aids I have no grip and my legs don't work properly.

    I will make notes for the next assessment and I will make sure that I am not cut short on my replies 

  • poppy123456
    poppy123456 Member Posts: 28,416 Disability Gamechanger
    If you need to go out to attend a therapy appointment, this isn't considered in the PIP acitivity managing therapy/monitoring a health condition. It needs to be in your home for it to be considered.
    Carrying pots/pans around the kitchen and using an oven isn't considered in the activity preparing a meal.
    If you've just told them you can't do something this isn't enough of information, you need to spell it out to them and tell them why you can't do something and what exactly happened the last time you attempted to do that activity.
  • Zwill0811
    Zwill0811 Member Posts: 7 Listener

    So therapy that I have to manage and do at home is the most important ?

    My,mental health, physiotherapy /food therapy all continue at home with support these are the ones they need to know more about ?

    Sorry my brain is a bit overwhelmed and it's so very confusing 
  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    Beat me to the punch @poppy123456
  • poppy123456
    poppy123456 Member Posts: 28,416 Disability Gamechanger
    Therapy at home needs to be prescribed or recommended by a registered doctor, nurse, pharmacist or health professional.
  • Zwill0811
    Zwill0811 Member Posts: 7 Listener
    I have had to call the assessment service again today.
    I received a message at 15.27pm for a video assessment to take place today at 15.01pm.
    When I explained I was told that my claim is closed with them it is being prepared to be sent to the DWP.
    That the message was clearly a mistake.
  • Alex_Scope
    Alex_Scope Posts: 2,405

    Scope community team

    Hi @Zwill0811

    Yes I think you're right, that message looks like it was sent in error. Keep us up to date with how you get on, it sounds as though things are progressing, which is good. 

    If you do have any questions in the meantime, don't hesitate to ask :)

    Online Community Coordinator

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

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