Mental Health - Struggling
Comments
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The GP system is completely broken. All that remains is to complain to the deputies. This is my opinion.
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You're not wrong, we've tried asking NHS England, the ombudsman, ICB for help, I've been advised to report them to CQC. I even reported it to the management company that the medical centre is with.
I want to move to the medical centre closer to me which is actually linked to the one I'm currently with but because of the pending complaint and medical record concerns the medical centre that I want to move to have advised me to wait until the medical records are addressed.
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I finished my emails, even the person I was speaking to said the medical centre isn't exactly helping, she has also said she can try opening a task to refer me to a mental health service but she couldn't assure me that I wouldn't be referred to the one that I was referred to before which was poor. The other issue is, I don't want treatment, I've been there, done that and none of what I tried helped at all, I just want to be diagnosed so I can better understand myself and so the GP's actually listen because atm I feel that I'm not being taken seriously.
I may also need to report the medical centre to ICB again if when my son calls tomorrow, they do nothing to help because I'm not going to keep chasing them around, it's been 2 years and 8 months since I started trying to address issues and such with them and my son has requested reasonable adjustments on my behalf which he's had no real response to, plus certain things that I addressed in my complaint are still occurring.
My mental health is never great and the staff here are making it worse along with my physical health conditions.
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It's a bit sad as the staff at places like these are supposed to have a duty of care to their patients and treat them with dignity and such. They are also supposed to keep you informed if you make a complaint and it's going to take longer, these haven't and I've had to report them to the ombudsman who are as much use as a chocolate teapot, ICB who are ok but still not very helpful as it appears that they only prompt the practice manager to get in touch which she doesn't, she didn't until I left a review on NHS choices lol, it's not her fault though, there's been 2 other practice managers prior to her, one of those ought to have dealt with the issues, then I got dumped with some manager who was like "oh now I'm dealing with it" blah blah blah, 8 months after her saying they had 30 days, nothing has changed, I've received no letter nothing, she's another incapable and untrustworthy staff member.
I've been advised to report them to CQC, not sure what they do exactly though.
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I knew what you meant :)
It is very draining and it's constantly in my brain, it's annoying.
My son is going to try and speak to someone tomorrow about it all, I doubt he'll get anywhere which means I'll then contact ICB and CQC. It's on them not me.
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Yeah, that's how my brain is, it's annoying.
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So my son actually spoke to the practice manager, apparently the complaint and medical record concerns have been dumped onto her even though this other manager was meant to be dealing with it. Basically this started in 2022, the practice manager then didn't do her job properly and address the various issues, she then left the practice and the issues were passed onto the next practice manager, who took almost a year to contact me properly to talk about the issues.. she then disappeared before everything was addressed, so then the issues got dumped onto some random manager who was going on like she would sort it all out blah blah blah, 8 months later nothing, my son went in today because it's ridiculous to get through via phone and the practice manager just happened to be on the desk, she he spoke to her about an email he sent and the complaint/medical record concerns. She asked him to resend the email with the reasonable adjustments as she never received it and she said she would deal with the complaint and such when she comes back on the 05/11. She understood why it would be impacting my health and even said herself that 2 years and 8 months was a bit long.
She said she'd cleared her backlog from the reception or something so should be good to address things when she's back.
We'll see what happens.
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Yeah, if it is, I'll go back to ICB again. It shouldn't have been dumped on other people to deal with though, the practice manager who was there in 2022 should have dealt with it.
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I do hope this gets sorted for You soon. Sending very best wishes
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Thank you @Durhamshire :)
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@vikki66 Thanks for being one of the few people who has bothered to respond and try and understand how certain things might be bothering me or cause my mental health to become worse.
I find it difficult to post on social media, forums and such and only really bother with my son and on occasions my mum off the internet.
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Thank you @Nightcity I appreciate the support :)
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Thanks @vikki66
I had to go through something with my own son years ago but this was bullying and him being called a liar about it, I know he wasn't lying and I had arguments with his school about it and the education place were totally poo. I was glad when he left the school, he now doesn't tolerate rubbish like that, but also has anxiety and depression like me partly due to it. I'm wondering if my son could have ADD or be on the spectrum as well.
I think I could possibly be autistic but when I spoke to a GP about it she fobbed me off and blamed it onto the trauma that I went through as a child and adult and wouldn't refer me for an assessment.
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I'm not sure anywhere will just give a diagnosis without actually seeing or speaking to you, it could lead to a wrong diagnosis. There is a process that has to be followed to give an accurate diagnosis, maybe the help this time will be different. They are always coming up with new methods and progressing in treatments, you obviously need help and if you do accept it maybe it would lead to a diagnosis.
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Wow that's terrible, I don't think I'll bother, my mum is the only person that's known me since I was a child and she has a selective memory and has said that I don't look autistic which I found quite ignorant and told her off for it and asked what she thinks an autistic person looks like. So yeah, I wouldn't take her to any assessment, plus she is partly why I have mental health conditions, her, grandad, a paedo and other people who thought it was a good idea to take their baggage out on someone else.
If my son ever wanted to be diagnosed I'd support him.
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I've had and asked for help, I asked for a diagnosis a couple of years ago but the person seemed more fixated on treatment that I'd tried and hadn't helped rather than diagnosing unfortunately. I've been trying for years to get the help that I need for both my mental and physical health but unfortunately it's like banging your head off a brick wall.
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I asked for help and got talking therapies which didn't really help but she did forward a letter to my gp once my therapy ended, from there I was sent to see a lovely lady at the hospital who did diagnose me and was offered treatment based on that diagnosis which I've had and it helped some aspects but not others so now I am back with my gp and going to try different meds. Things change, attitudes change and you sometimes just have to go with the process. I do get how difficult it is to get them to listen, it's so demoralising at times but if you keep knocking on doors eventually one will open x
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@Meredithshep I've had issues since I was a child and when I gave birth to my son in 1993 it seemed to flare it all up and make it worse, from there I was diagnosed with post natal depression, tried meds, got nowhere, in fact the help back then was quite poor, so my depression was left and left and so was my anxiety, then my dad passed away in 2008 which really messed me up, I tried 26 sessions of counselling in 2010 (along with a shed load of different meds), the counselling didn't help, it made my anxiety worse, then 2 years later I was referred to a psychiatrist who advised me to stop taking medication, diagnosed me with agoraphobia, anxiety and depression, complex PTSD wasn't really spoken about, neither were the other conditions that I think I have. I was then referred for CBT, did that and the therapist was horrific, won't go into it as it makes me angry, I will say that he suggested I go cold turkey off my meds.. then he discharged me because he moved and I couldn't get to where he moved to which was a relief honestly, then I referred myself for CBT, that didn't go great either. I also tried a working through worry group, relaxation classes which agitated me more than anything, self help lit, and just recently I had emotional email support. I have found nothing at all helpful.
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I'm so sorry, I really don't know what to say just that I get it. I had severe postnatal depression back in the 80's and agraphobia it was awaful, started around 9 months after giving birth. I did get good treatment though it did leave me with depression and anxiety. Physical issues are another thing altogether, waiting for over 18 months to see a consultant then another 6 months to see him again following scans to finally be offered surgery and be put on another very long waiting list. The NHS is in a real state leaving us lot with very little hope.
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