Discount on water bills

Agnia
Agnia Online Community Member Posts: 1,756 Connected
in Money and bills

Comments

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi ,

    Please could someone kindly advise how to apply for a discount when paying a water bill and who is entitled to a possible discount and do i have to receive certain benefits to qualify for the discount?

    Thank you

    Kind regards

  • Morgan_Scope
    Morgan_Scope Posts: 782 Scope Online Community Coordinator

    The Water Sure scheme might be what you've heard about.

    The benefits you need to be on depends on your supplier. You should check which benefits they cover.

    All suppliers offer WaterSure if either you or someone in your household get one of the following benefits:

    • Universal Credit
    • Pension Credit
    • Housing Benefit
    • income-based Jobseeker's Allowance
    • Income Support
    • income-related Employment and Support Allowance
    • Working Tax Credit
    • Child Tax Credit awarded at a rate higher than the family element

    Some water suppliers also offer WaterSure if you're on Disability Living Allowance or Personal Independence Payments. You should check with your water company if you're not sure if they cover these benefits.

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi Morgan Scope ,

    Thank you very much

    Kind regards

  • noman
    noman Online Community Member Posts: 1,730 Trailblazing

    I have just moved into a 1 bed bungalow which has communal heating,because of this I cannot have a water meter which I wanted so have been placed on a capped tariff of £311 per year as I am the only person living here,I was told this is the best they can do for me but am not happy with it as I will not use that amount of water in a year but I will just have to pay it!

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,544 Championing

    Do also ask the water company to do calculations when thinking of changing to a different tariff, it won't automatically be cheaper or the better fit.

    In the past my household found out the hard way, that actually (due to being low users) the standard tariff was cheapest.

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi Noman

    Thank you for writing here

    Hi Kimmy

    Thank you for writing here

    Kind regards to every person

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 3,459 Championing
    edited October 2024

    Hi Agnia, it's lovely to see you posting again 💜

    WaterHelp from Thames Water is the 50% discount scheme including any arrears you may have. You definitely qualify. Apply online or by phone.

    I was approved on the phone after a quick check of data 😃 the website tells you what information you will need before you ring.

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi WhatThe ,

    Thank you very much for writing to me about it and your kind words

    Please take care

    Kind regards

  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,717 Championing

    Hey @Agnia, I hope the answers you've received have helped, if you'd like to read a bit more we have an advice section specifically on water bills here: Discount on water bills | Disability charity Scope UK

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi Jimm Scope ,

    Thank you very much

    Please take care

    Kind regards

  • jools62
    jools62 Online Community Member Posts: 14 Connected

    why do you have to recieve benefits to claim discounts, im not wealthy by any stretch, but im still struggling to pay water bills, energy bills of putting food on the table, with the way this broken country is, lets not forget, everybody is stuggling

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 3,459 Championing

    Hi jools, the good news is anyone on a low income is eligible for WaterHelp - 50% discount applied immediately to your account.

  • Agnia
    Agnia Online Community Member Posts: 1,756 Connected

    Hi ,

    i would like to thank every person who wrote to me and shared knowledge regarding the water discount, this information was very helpful for me, and also to every person who wrote here and shared their thoughts.

    Kind regards.

  • luvpink
    luvpink Online Community Member Posts: 901 Pioneering
    https://forum.scope.org.uk/discussion/comment/945113#Comment_945113

    I agree with you.

    I live alone and I struggle paying my bills.

    I'm dreading the price increases in April.

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