PIP letters

EM247 · January 12

good morning all,

My name is Em and I have a question that may seem self explanatory but I get terrible anxiety when it comes to it and I super fixate on finding an answer until I do; so here’s my question

why exactly does it take the DWP up to 2 weeks to send a letter regarding a decision? What functional processes do they go through for a letter to take that long?

I have been through all the necessary steps in the PIP process (on a change of circumstances), received my text about a decision being reached, but baffles me that it can take 2 weeks for a letter to reach someone.

in the meantime my stomach is in knots and brain is not happy

thanks!

poppy123456 · January 12

It doesn't take them up to 2 weeks to send it. It's takes up to 2 weeks for us to receive it. This is because all mail going to and from DWP has to go through a mail sorting process first with Royal Mail.

As you can probably imagine just how many people claim benefits so the amount of mail they have going to and from them it's likely thousands everyday. It's not as simple as the computer system printing letters and then sending them.

You can ring PIP to ask what that decision was and they maybe able to tell you. Even though the text advises you not to ring them, it doesn't mean you can't.

EM247 · January 12

thanks @poppy123456

I did call them and they said they couldn’t tell me the decision over the phone and I’d have to wait for the letter and this was after I got the standard text message to say the decision has been made / letter being issued. I’ve done the usual phoning the automated line too.
perhaps I should have asked why if it takes so long to reach us, why their systems or processes aren’t updated. I know being impatient won’t help, but like so many the wait is beyond our control but doesn’t stop the mind. Thanks Poppy

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