How is your day going?

Hi @Amberpearl

That phone call is to explain the process and to answer any questions that you have.

UC are doing millions of these checks, I went through one in 2023 and loads of others on the forum have been through one. They are to make sure your payments are correct from a financial perspective.

The standard information they ask for is ID and four months of bank account statements, for all accounts you have.

They will create upload links via your Journal's To Do list.

If you have online or app banking you can download pdf statements, and upload those.

After you submit the information they are looking for, you will have a telephone interview.

You'll be asked a series of scripted questions about other potential sources of money, ISA's, PayPal, property, premium bonds etc.

Then questions about some of your banking transactions, which might not appear to make any sense (mine didn't).

I myself (as capital was over £6k on paper) was then asked to submit individual bank statement pages showing my Cost of Living payments.

I've seen others who were asked for PayPal account statements after the call.

Then I had a journal message saying my review was complete and my payments were correct.