WCA telephone cancelled without notice

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Starfall
Starfall Online Community Member Posts: 5 Listener
in Universal Credit (UC)

Hello, I waited for my phone WCA appointment time and it was a no-show not even pre-cancelled, when I called they said it should have been cancelled and someone would contact me, and it would be rebooked. I Haven’t heard back. I suffer severe anxiety and this was so traumatic for me. Anyone else had this happen and be given another appointment? Or maybe I’m hoping I don’t need the assessment at all and my application already gave them a decision? I so have have DLA (was PIP) also, I’m so stressed about this, thanks

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Yes, this does happen sometimes but you should have been contacted to tell you it was cancelled. You can put in a complaint with the health assessment providers by looking on their website to see the complaints procedure.

    If an assessment is still needed you will be contacted again with a new date and time.

  • Starfall
    Starfall Online Community Member Posts: 5 Listener

    thanks so much, I’ll wait to hear back and see, at least that puts my mind at rest

  • Starfall
    Starfall Online Community Member Posts: 5 Listener

    Update for anyone reading this, I didn’t get a call back, but got a letter 3 days later for a new appointment the following week.

  • Holly_Scope
    Holly_Scope Posts: 2,717 Scope Online Community Coordinator

    @Starfall Thanks for the update. Fingers crossed this rescheduled appointment happens.

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